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FAQs
- Am I allowed pets in my home?
- Are GCH notified when a tenant’s death is registered?
- Can I change my name on my tenancy?
- Can I install CCTV?
- Can I make improvements to my home?
- Can you help with arrears and budgeting?
- Do I need a TV licence?
- Do I need Home Insurance?
- Do I need permission to swap homes and are there any conditions?
- Do you provide furniture, carpets and curtains in your houses?
- Do you replace damaged windows and doors?
- How are rent and service charges set?
- How can I get into employment or training?
- How can you adapt my home to support independent living?
- How do I contact GCH
- How do I contact Gloucester City Council?
- How do I end my tenancy?
- How do I make a suggestion, compliment or complaint?
- How do I prevent fire in my home?
- How do I reduce fire risk in a block?
- How do I report ASB, Hate Crime or Domestic Abuse?
- How do I stay safe in cold weather?
- How do I stop condensation, damp and mould?
- How do you maintain grass and landscaped areas around my home?
- How often do communal electrics get serviced?
- How often do you clean communal areas in flats?
- How should I check electrical safety?
- How should I deal with pests?
- How should I decorate my new home?
- What are Court Orders?
- What are Former Tenant Arrears?
- What are GCH’s General Service Standards?
- What are Home Safety Checks?
- What are planned repairs?
- What are recharge costs?
- What are the Different Types of Tenancy?
- What are the Rent Service Standards?
- What are the response times for repairs?
- What do I need to know about water safety?
- What do the Estate Services team do?
- What facilities are there in sheltered schemes?
- What fire detection methods are there in my home?
- What happens if I lose my keys?
- What happens if I need emergency accommodation?
- What help is available with paying rent?
- What if a repair is not done on time?
- What is a Starter Tenancy?
- What is an Assured Tenancy?
- What is Power of Attorney?
- What is the Decent Homes Standard?
- What is the Right To Buy and the Right to Acquire?
- What should I do if I smell gas in my home?
- What should I do if I suspect tenancy fraud?
- What should I do if I suspect there is Asbestos in my home?
- What should I do if my home has a burst pipe, flooding or no water?
- What should I do if there are problems with electricity in my home?
- What should I do if there is a fire in my home?
- What should I recycle?
- What tenancy support can you offer?
- When is a home overcrowded?
- When should I pay my rent?
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