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FAQs

Am I allowed pets in my home?
Are GCH notified when a tenant’s death is registered?
Can I change my name on my tenancy?
Can I install CCTV?
Can I make improvements to my home?
Can you help with arrears and budgeting?
Do I need a TV licence?
Do I need Home Insurance?
Do I need permission to swap homes and are there any conditions?
Do you provide furniture, carpets and curtains in your houses?
Do you replace damaged windows and doors?
How are rent and service charges set?
How can I get into employment or training?
How can you adapt my home to support independent living?
How can you help me stay independent?
How do I contact GCH
How do I contact Gloucester City Council?
How do I end my tenancy?
How do I make a suggestion, compliment or complaint?
How do I prevent fire in my home?
How do I reduce fire risk in a block?
How do I report ASB, Hate Crime or Domestic Abuse?
How do I stay safe in cold weather?
How do I stop condensation?
How do you maintain grass and landscaped areas around my home?
How often do communal electrics get serviced?
How often do you clean communal areas in flats?
How should I check electrical safety?
How should I deal with pests?
How should I decorate my new home?
What are Court Orders?
What are Former Tenant Arrears?
What are GCH’s General Service Standards?
What are Home Safety Checks?
What are planned repairs?
What are recharge costs?
What are the Different Types of Tenancy?
What are the Rent Service Standards?
What are the response times for repairs?
What do I need to know about water safety?
What do the Estate Services team do?
What facilities are there on sheltered schemes?
What fire detection methods are there in my home?
What happens if I lose my keys?
What happens if I need emergency accommodation?
What help is available with paying rent?
What if a repair is not done on time?
What is a Starter Tenancy?
What is an Assured Tenancy?
What is the Decent Homes Standard?
What is the Right To Buy and the Right to Acquire?
What should I do if I smell gas in my home?
What should I do if I suspect tenancy fraud?
What should I do if I suspect there is Asbestos in my home?
What should I do if my home has a burst pipe, flooding or no water?
What should I do if there are problems with electricity in my home?
What should I do if there is a fire in my home?
What should I recycle?
What tenancy support can you offer?
When is a home overcrowded?
When should I pay my rent?

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