Report a Repair

The easiest way to report a repair is through our online repairs system.

Important things to do when you report repairs online:

Provide us with as much detail as possible about the repair issue.
Stick to your appointments.
Make it as easy as possible for our engineers to access the area where the repair will take place.
Do not report emergency repairs online. Please call us on 01452 424344 if the repair is an emergency.
More information about our response times can be found here

Repairs Handbook

This provides tenants with information about the repairs service of Gloucester City Homes.

All tenants should have a copy of the Repairs Handbook. Inside it, you will also be able to find relevant information, such as GCH’s repair responsibilities and ‘what to do in case of an emergency’.

The last version was updated in February 2020.