Your Tenancy

Your Tenancy Sustainment team has pulled together a hub of information, advice, guidance and support to help you. 

A handy guide to looking after yourself and your home when the temperature drops – from frozen pipes to budgeting and bills.

Your Neighbourhood Patch Team provides a wide range of valued housing-related services and support. Find out Who’s Who.

How to pay your rent and where to turn if you need help keeping on top of your account. 

Find most of the information that you will need about your home and tenancy.

We have a team of friendly Tenancy Sustainment Advisors who can help address any financial problems you may be facing.

Every home will get condensation at some time. Here’s how to prevent it developing into damp and mould.

Everything you need to know about the single monthly payment that has replaced the majority of new claims for benefits.

How tenants’ rent payments can be counted towards their credit score in a similar way that mortgage payments are for homeowners.

Our Homes & Neighbourhood Team investigate reports of anti-social behaviour and look to resolve cases through early intervention.

Help is available. Report domestic abuse to us and we will find a safe method to communicate with you and agree an action plan.

If you have an infestation problem in your home, click here for a helpful A-Z of common pests with advice on what you need to do

Fire safety advice to ensure that your home is safe and you know the actions to take in the event of a fire in your home.

We will work with customers to make sure that your rights and responsibilities are clear and help you to maintain a successful tenancy.

Clear, fair and in line with the latest legislation and best practice. Click here to read and download copies of our policies.

Our Enhanced Support Coaches offer a range of support to help our customers maintain a tenancy including Coaching and Mentoring, Referrals to Specialist Support Agencies, grant applications, hoarding and more.