Your Tenancy
Find most of the information that you will need about your home and tenancy.
Your Neighbourhood Patch Team provides a wide range of valued housing-related services and support. Find out Who’s Who.
We have a team of friendly Tenancy Sustainment Advisors who can help address any financial problems you may be facing.
Your Tenancy Sustainment team has pulled together a hub of information, advice, guidance and support to help you.
How to pay your rent and where to turn if you need help keeping on top of your account.
Service charges cover the cost of maintaining shared areas and facilities. Find out more.
Everything you need to know about the single monthly payment that has replaced the majority of new claims for benefits.
Our Enhanced Support Coaches offer a range of support to help our customers maintain a tenancy including Coaching and Mentoring, Referrals to Specialist Support Agencies, grant applications, hoarding and more.
Every home will get condensation at some time. Here’s how to prevent it developing into damp and mould.
Help is available. Report domestic abuse to us and we will find a safe method to communicate with you and agree an action plan.
If you have an infestation problem in your home, click here for a helpful A-Z of common pests with advice on what you need to do
Our Homes & Neighbourhood Team investigate reports of anti-social behaviour and look to resolve cases through early intervention.
We will work with customers to make sure that your rights and responsibilities are clear and help you to maintain a successful tenancy.
Fire safety advice to ensure that your home is safe and you know the actions to take in the event of a fire in your home.
Clear, fair and in line with the latest legislation and best practice. Click here to read and download copies of our policies.
A handy guide to looking after yourself and your home when the temperature drops – from frozen pipes to budgeting and bills.
There are lots of ways to get involved in your community and with us. We would love to speak to you about what might suit you best.
Tell us if there is a problem in your area and we will do our best to fix it.