Our Current Job Vacancies

Permanent, Full Time (35 hours per week over 9 days a fortnight)

A better balance for you – enjoy every other Monday off!

At GCH, we believe work should work for you. We’re a forward-thinking and flexible organisation that trusts our people to deliver great results — in the way that works best for our customersand for their own work-life balance.

We’re now looking for an Assurance Officer (Governance) to join our team — someone who thrives on detail, loves improving processes, and takes pride in supporting strong governance and assurance across the organisation.

What you’ll do

You’ll play a key role in ensuring GCH maintains its G1 rating by delivering high-quality, efficient, and professional performance and assurance reporting, alongside managing our insurance and data protection arrangements.

In this role, you’ll:

• Support the delivery of the internal audit plan, liaising with auditors and coordinating follow-up actions.
• Lead a programme of 2nd line assurance reviews, ensuring timely progress reporting to senior management, the Audit and Risk Committee, and the Board.
• Take ownership of insurance management, from renewals and claims handling to broker liaison.
• Promote strong Data Protection compliance across GCH, coordinating subject access requests and ensuring organisational risks are minimised.
• Keep colleagues informed with clear and engaging communication about governance activities and sector updates.

What we’re looking for

You’ll bring both expertise and enthusiasm to the role, along with:

• Evidence of Continuous Professional Development.
• Experience writing clear, insightful reports for Executive Teams and Boards.
• Strong knowledge of Data Protection and Compliance requirements.
• Experience within social housing regulation or a similar regulated environment.
• Solid understanding of insurance management, including claims and renewals.
• Excellent communication and influencing skills — you can engage, persuade, and build trust at every level.

Why join GCH?

We’re not just another housing organisation — we’re a team that genuinely values flexibility, wellbeing, and personal growth.

Here, you’ll be empowered to make an impact, supported by a culture that believes in balance, trust, and purpose.

Enjoy every other Monday off, hybrid working, and a role that really matters.

Closing Date – 10th November 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Fixed-term Apprenticeship 20 months (Full-time)

Hybrid working with occasional visits to the office.

About Gloucester City Homes

At Gloucester City Homes (GCH), we are dedicated to providing quality housing and exceptional services to our customers and communities. As a progressive, forward-thinking housing provider, we pride ourselves on our values-driven culture, collaboration, and commitment to continuous improvement.

We are seeking an enthusiastic and motivated Governance & Assurance Apprentice to join our Governance & Assurance Team. This is an exciting opportunity to develop your career in governance, compliance, and assurance while working towards a recognised qualification.

About the Role

As a Governance & Assurance Apprentice, you will play a key role in supporting the delivery of our governance framework and assurance activities. Working alongside the Governance & Assurance Lead, you will help ensure that our organisation maintains strong governance practices, transparency, and accountability.

This is an excellent opportunity for someone who is proactive, well-organised, and eager to learn about corporate governance and risk management in a dynamic not-for-profit environment.

Key Responsibilities

• Provide administrative support to the Governance & Assurance Team.
• Coordinate Board and Committee meetings, including preparing and distributing meeting papers.
• Support the delivery of the internal audit programme, risk management framework, and key performance indicator (KPI) reporting.
• Collate and manage data to support insurance claims and data protection requests, ensuring accurate and timely responses.
• Assist with the review and updating of policies and procedures in collaboration with policy owners.
• Maintain the Compliance Dashboard to support reporting to the Senior Leadership Group.
• Provide professional and confidential administrative support to the Chief Executive and wider leadership team.

About You

We are looking for an individual who is:

• Highly organised, proactive, and able to manage multiple priorities.
• An excellent communicator, both verbally and in writing.
• Confident using Microsoft Office applications (Word, Excel, PowerPoint, Teams).
• A team player with a positive attitude and a strong attention to detail.
• Committed to personal development and continuous learning.

Qualifications:

• Minimum of GCSEs (A–C / 4–9) in English and Maths.
• A-Levels or equivalent qualifications desirable but not essential.

This role includes a formal apprenticeship qualification, tailored to your interests and the needs of the role. Potential qualification areas includeBusiness Administration, Governance, Risk Management,Data Protection, or Internal Audit.

What We Offer

• A structured apprenticeship programme with full training and support.
• Opportunities to develop skills in governance, assurance, and compliance.
• A friendly, inclusive, and supportive working environment.
• The chance to make a meaningful impact within a respected local organisation.
• Staff Benefits

Closing Date – 10th November 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Gloucester – Hybrid with 2/3 days working from office

Permanent, Full-time (37 hours per week)

About Us

At Gloucester City Homes (GCH), we’re proud to create homes and communities where people can thrive. We’re committed to delivering safe, high-quality housing and outstanding customer service. Join a forward-thinking organisation that invests in its people, embraces innovation, and lives by its values every day.

The Role

We’re looking for a dedicated Compliance Officer to play a vital role in keeping our homes safe and compliant. You’ll be responsible for ensuring that all statutory checks, servicing, repairs, and installations are completed efficiently and to the highest standards across our property portfolio.

You’ll work closely with contractors, colleagues, and auditors to ensure compliance across key areas such as gas, electrical, fire safety, water hygiene, lift maintenance, asbestos, and damp and mould management.

What You’ll Do

• Plan, monitor, and report on all compliance activities to ensure statutory and regulatory requirements are consistently met.
• Lead on access resolution activities to achieve 100% compliance across all legal obligations.
• Maintain accurate compliance records and certification data to support audits and legal requirements.
• Collaborate with managers and contractors to assess competency and performance.
• Handle customer and colleague queries and complaints with professionalism and efficiency.
• Support the development and review of compliance policies and procedures.
• Promote innovation and value for money in compliance service delivery.

What You’ll Bring

• Understanding of statutory compliance requirements in areas such as gas, electrical, fire safety, water hygiene, lifts, asbestos, and damp and mould.
• Ability to interpret and apply compliance standards and policies.
• Strong organisation and communication skills with a collaborative, solutions-focused approach.
• Experience managing compliance records and audit processes.
• Confidence dealing with contractors and customers in a professional, customer focused manner.

Qualifications

• GCSE (or equivalent) in English and Maths (essential)
• Level 4 Certificate in Housing Management (or willingness to work towards (desirable)
• ASCP Level 2 Award in Asset and Building Compliance Awareness (or equivalent) (desirable)

Our Culture

At GCH, how we do things matters. We live our #BeTheDifference framework every day — We Adapt, We Inspire, We Own It, and We Care.

If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you.

Ready to be the difference?

Apply today and help us deliver safe, compliant homes that make a real impact.

Closing Date – 19th November 2025.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

5 Months Fixed Term Contract

Full Time (37 hours per week)

Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organisedRepairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.

About the role

As a vital member of the Repairs & Scheduling team, you’ll play a key role in coordinating and monitoring repair work orders. Your focus will be on ensuring that trades staff and contractors are scheduled efficiently to meet performance targets and deliver high-quality service to residents.

Key Responsibilities

• Schedule and dispatch repair technicians based on availability, location, and skill set
• Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
• Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
• Support performance reporting and rota planning to optimize team efficiency
• Ensure accurate system updates across CRM and Total Mobile platforms
• Track resource usage and ensure materials are allocated effectively

What we’re looking for

• Experience in repairs, maintenance, or social housing environments
• Experience using scheduling or CRM systems (Total Mobile experience is a plus)
• Strong IT literacy, particularly with Word, Excel, and scheduling systems
• Ability to work under pressure and adapt to changing priorities
• A proactive mindset with attention to detail

A Business Administration qualification (NVQ or equivalent) would be beneficial.

Why join GCH?

At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration.

We offer:
✅ Competitive salary and pension
✅ Generous holiday allowance
✅ Learning and development opportunities
✅ A friendly and inclusive working culture

📅Closing Date: 26th November 2025.

Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained.

Apply today and help us deliver outstanding service to our residents!

Our Culture

At GCH, how we do things matters. We live our #BeTheDifference framework every day —
We Adapt, We Inspire, We Own It, and We Care.
If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you.

Ready to be the difference?

Apply today and help us deliver safe, compliant homes that make a real impact.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent, Full Time (37.5 hours per week)

At GCH, we’re more than just a housing provider — we’re a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you’ll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.

We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.

You’ll provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.

This role is based at our Head Office in Gloucester. The working hours are generally 08:30 – 17:00, however flexibility between 08:00 – 17:30 is essential.

We’d like you to…

• Have experience of working in a customer facing contact centre environment, ideally within the Social Housing sector.
• Have experience of diagnosing issues and facilitating solutions.
• Have experience of problem solving and complaints resolution together with making informed decisions when dealing with complex or challenging cases.
• Have good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
• Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.

A relevant technical housing qualification, such as a level 3 diploma in Housing Management is advantageous but not essential.

Closing Date: 28th November 2025. 

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent, Full Time (40 hours per week)

• To include on call rota (with a standby rate)
• Company Van provided (for business use only)
• Uniform Provided

Are you an experienced Plumber or Carpenter looking for your next role within Social Housing?

Are you a versatile professional who can address a range of property needs efficiently?

Are you looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation?

Our skilled tradespeople are at the heart of what we do and have the chance to make a real difference every day. With a supportive team, ongoing training, great benefits, and a focus on wellbeing, GCH is the place where your skills can thrive, and your efforts are genuinely appreciated.

Here at Gloucester City Homes, we’re seeking Multi-Trade Operatives with a base trade in either Plumbing, Wet Trades or Carpentry to join our Repairs Team. You’ll repair, maintain and install multiple trade items including roof, structure and fabric of buildings internal & external, service supplies, fixtures & fittings and other products associated with plumbing, carpentry and wet trades to a high standard to GCH customers’ homes and commercial premises.

You’ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service. Liaising with both internal and external customers, line manager/supervisor, scheduler and colleagues appropriately and promptly, you’ll ensure those connected or involved in your work are aware of progress and action taken or action required to rectify any identified defect/s, concerns or accounts of resident vulnerability Completing a high percentage of jobs as first time fix to achieve excellent customer satisfaction.

We’d like you to…

• Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft.
• Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments.
• Have experience of working in a customer responsive environment.
• Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance.
• Be able to prioritise and organise own workload.
• Be a problem solver with a positive ‘can-do’ attitude.
• Be able to interpret manufacturers’ instructions/technical manuals and drawings (desirable).
• Be IT literate, comfortable working with electronic devices, PDA’s, tablets and computers (desirable).

Closing Date: 3rd December 2025. 

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.