Our Home is Everyone's Home
We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe our differences are our greatest strength. #SeeYourselfAtGCH.
We’re pleased to be an award winning employer and want our teams to be innovative and creative with passion and determination.
Our customers are many and varied and that’s why we’re looking for people who care as much as we do about delivering customer focused services.
We’re committed to equal opportunities and actively encourage applications from all sections of our community, particularly those with lived experience of our work. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength.
We’re proud to foster an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. If that sounds like you why not come and join us!
Guy Stenson
Chief Executive
Our Current Job Vacancies
Director of Homes
Closing Date: 29/03/2024Read more
Organisation: GCHPermanent – Full Time (37 hours per week)
Ready to reignite your passion for work in a culture built around trust, empowerment and the development of colleagues? Want to experience this in a role that’s key to making a difference to people’s lives in our community?
Well good news…a rare and exceptional opportunity awaits at Gloucestershire’s ‘Best Place to Work’. A chance to join our Senior Leadership Team as the Director of Homes.
The opportunity…
You’ll inspire and lead the Asset Management, PropertyCare and New Homes Development teams in the delivery of innovative, high quality and effective services. You’ll oversee all property investment decisions, while ensuring the highest standards of customer service, delivery, performance and value for money, supporting the vision and values of GCH.
Together with the Executive Director of Customer Experience, you’ll regularly review, develop and implement GCH’s Homes Strategy and New Homes Delivery Strategy, ensuring the stock is sustainable and our assets are well managed within the 30-year business plan.
You’ll also work closely with the Director of Housing Operations to create collaborative approaches across the Property Services and Housing Management Service areas that will foster creativity, streamline processes and deepen our understanding of the customer journey, ultimately shaping the delivery of improved services.
We think GCH is a great place to work, but don’t just take our word for it…
- Winner of Best Place to Work at Gloucestershire Live Business Awards 2023
- Winners of Employer of the Year at Housing Heroes Award
- Named a Top not-for-profit organisation to work for by Best Companies 2023
What we’re looking for from you…
- Our customer commitment isn’t just a tagline – it’s our driving force because we really care about our customers and our communities. You’ll be passionate, motivated and eager to make a tangible difference to the lives of others through listening, acting on feedback and focusing on getting it right
- Your values will resonate with ours, feeling connected to our purpose and organisation. You’ll bring an energy and enthusiasm to the role driven by our mission and our vision
- You’ll have demonstrable ability to fulfil a senior level role, with experience in Asset Management, Property Investment, New Homes Delivery and Contract Procurement
- You can demonstrate strategic experience of leading, developing, and inspiring a team with an ability to grow our trust and empowerment-based culture across the organisation
- You’ll have a broad understanding of modern Asset Management strategies
- Bring a sound understanding of the Social Housing sector and aligned values
- Can demonstrate a proven track record of managing resources, budgets and contracts with an ability to identify and eliminate risks in conjunction with our Director of Finance, ensuring value for money and the delivery of high-quality services
- May hold a relevant technical qualification such as CIOB, RICS or CIH or be able to demonstrate expertise through experience in a relevant field
Application Information
Check out the job description for more information on the role accountabilities and skills required. Have any questions or want to chat about the role? Contact Michael Hill, Executive Director of Customer Experience, who’ll be happy to help.
Director of Homes & Sustainability Recruitment Pack
Closing date: Friday 29 March
We’ll complete shortlisting throughout the period of the advert, so the closing date may be brought forward if a suitable candidate is found.
Interview dates
On Tuesday 9 April, we’ll conduct two informal panel interviews with customers and colleagues and a formal interview with the Chief Executive and the Executive Director of Customer Experience
If you can’t make this date, let us know in your application
GCH promotes equal opportunities and welcomes applications from all community members, particularly those with lived experience of our work.
We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe our differences are our greatest strength. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!
#SeeYourselfAtGCH#BeTheDifference
Leasehold Officer
Closing Date: 05/04/2024Read more
Organisation: GCHPermanent, Full Time (37 hours per week)
Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.
We’re now looking for a Leasehold Officer – someone to manage and develop the Leasehold and Home Ownership service, ensuring that GCH maximises income for the service area. You will provide excellent services across the Leasehold Management, Right to Buy and Shared Ownership services and pro-actively manage the Commercial Premises portfolio, ensuring that GCH makes best use of its premises in terms of income and community benefit.
You will manage and lead the RTB administration, from application to completion, including confirming eligibility, commissioning of valuations, preparation of initial legal packs to Land Registry specifications, investigating title, confirming covenants and easements, instructing solicitors, and determining the terms of transfers and leases. You will work on all domestic leasehold management matters including providing responses to solicitors’ enquiries on leasehold sales and assignments, responding to requests to carry out alterations to properties, providing advice and information on lease extensions, enfranchisement and right to buy sales. You will also manage commercial leasehold matters including lease assignments, surrenders, renewals and rent reviews, always ensuring GCH’s legal position is protected. You will provide information in respect of Statutory and Regulatory Returns regarding property ownership, rental income and tenure, and manage the shared ownership sales function.
This is a hybrid working role, with 1 day a week working from our modern office space in Gloucester.
We think GCH is a great place to work, but don’t just take our word for it…
- Winner of best place to work at Gloucestershire Live Business Awards 2023.
- Winners of Employer of the year at Housing Hero’s Award
- Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.
#SeeYourselfAtGCH
We’d like you to…
- Have substantial experience delivering a Leasehold Management Service and Right to Buy Service.
- Have up to date knowledge of relevant legislation in respect of commercial leasehold management and other related services.
- Have a proven track record of successfully managing multiple cases and projects simultaneously.
- Have substantial experience working with external partners and agencies, such as Legal Advisors, to ensure that matters are progressed correctly and in a timely manner.
- Have experience of working within property or shared ownership sales.
- Have excellent communication and interpersonal skills.
- Have a strong customer focus and be able to present complex data and information in clear and understandable formats.
- Have a high level of IT literacy, with comprehensive knowledge of Microsoft products.
- Have a professional understanding and experience of performance management systems.
- Be able to travel within the city and other areas as required.
Closing Date: 5th April 2024
GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.
We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!
Register your interest
If a suitable vacancy is not currently available please register your interest and upload your CV by using the form below. You will then be the first to know when we have any vacancies that match your skills and experience.
Take a look at our latest job opportunities above. It’s online only for applications. Got questions about a specific role or fancy a friendly chat about life at GCH? Reach out to us and we’ll happily help.
If you need support applying online, let us know and we’ll talk it through.
Interested in working for us? Upload your CV above and and we’ll add it to our talent pool for six months.
Once we’ve received all applications, we’ll review and shortlist for interviews. We’ll let everyone know the outcome of their application.
Our selection process might throw in practical / written assessments, presentations, psychometric tests or even a second interview. You may also be asked to provide copies of professional certificates.
If successful, you’ll hear from us with a verbal offer, terms chat and start date discussion. Then, get ready for the formal offer, contract and a handy ‘new starter pack’ via post or email. We’ll also check those references.
If you’re in, fantastic! If not, we’ll let you know.
We’re based in Gloucester City Centre, right next to the train station. We’re all about making your work-life balance a top priority. Here’s a peek at the perks we’re thrilled to offer:
Great Work-Life Balance
- Flexible working – full time, part time and job share opportunities
- Trust Based Working – many of our roles offer trust based working arrangements, so you can tailor your working patterns around need and flexibility. A lot of roles are home-based and our modern office is always ready for face-to-face meet ups
- Holidays – enjoy 30 days of annual leave, plus all the bank holidays (pro-rata, of course)
Our Pension Scheme
Secure your future with our defined contribution pension scheme, offering a generous 10% employer contribution. It’s customisable, giving you the financial freedom you need.
A Health and Wellbeing Programme
Your wellbeing is non-negotiable. We offer a variety of ways to retain the balance throughout the year:
- Employee Assistance Programme – a confidential helpline for all your advice, information and counselling needs
- Health Cashback Plan – get reimbursed for appointments and enjoy a range of benefits, including a 24/7 GP service
- The FinanciallyWell Loan Scheme – an interest-free lifeline for those short-term financial bumps
… and lots more, including:
- Access to a Benefits Portal – offering exclusive savings and deals on a wide range of purchases and memberships
- Cycle to Work Scheme – get a tax-free bike and cut down on carbon by cycling to work. This is a salary sacrifice scheme to help employees gain access to a new bike and accessories of up to the value of £750
- Buying and selling of holiday
- Annual colleague events and celebrations – celebrating your hard work and achievements throughout the year
- Volunteering days – two volunteering days to contribute to the communities we love
- Life Event Leave – take days off for significant life moments – moving, getting married, acing that driving test or becoming a grandparent
- Colleague Voices forum and EDI networks – join our optional groups where you can pitch ideas and shape our workplace
*Some benefits depend on your role and kick in after a successful probation period.
At GCH we’re passionate about unlocking the full potential of every colleague. That’s why we’ve crafted a training and development process designed around individual needs and aspirations.
From day one, you’ll take part in a comprehensive induction programme, tailored to your role. It’s not just about tasks, it’s about understanding the GCH vision and how each one of of plays a vital role in delivering exceptional service to our customers.
We’re all about empowering you to reach new heights. Whether it’s higher level apprenticeships, degrees or Chartered Institute of Housing (CIH) qualifications, we’ll support you. We take immense pride in our Housing Professional Passport programme, a brainchild in collaboration with Kingdom Academy. Recognised by the CIH, the Passport is a commitment to embedding competencies and behaviours that set the bar for high professional standards across our team.
We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength.
We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We’re proud to foster an inclusive, family friendly, flexible and fun culture, and our values of pride, quality, integrity and innovation are at the heart of what we do.
We’re recognised as as an inclusive employer by Inclusivity Works and are an active member of Inclusive Employers. We’re are also pleased to have signed up to the HouseProud Pledge Scheme, showing our commitment to LGBTQ+ resident equality and support.
We’re proud to be recognised as a great employer, locally and nationally, and have won awards including ‘Best Place to Work – 2023‘ by Gloucestershire Live and ‘Employer of the Year – 2023‘ at the Housing Heroes awards!
At GCH, our managers aren’t just leaders, they’re advocates for social housing and dedicated to making a difference to the Gloucester Community.
Curious about the faces behind our leadership team? Find out more from our ‘How we are run’ page.
Our Values and Culture
Taking pride in everything that we do
Having a positive mindset and can-do attitude
Doing what we say we will do
Taking ownership and responsibility
Continually improving by challenging, listening and learning
Using every opportunity to learn to improve
Working together to get things done
Taking the time to understand others
Being fair, inclusive, objective and accountable
Embracing diversity and valuing difference
Trusting each other to do the right thing
Speaking up if its not right
Creating opportunities to change and grow
Looking for solutions and being productive
Not being afraid to fail and being open to new ideas
Using our own skills and experience to make a difference