Working for GCH

Our Home is Everyone's Home

We celebrate our diverse customers and colleagues, striving to create an inclusive, flexible and family-friendly workplace, where everyone feels empowered to be their true selves. #SeeYourselfAtGCH

We’re pleased to be an award winning employer and want our teams to be innovative and creative with passion and determination.

Our customers are many and varied and that’s why we’re looking for people who care as much as we do about delivering customer focused services.

We value diversity and equal opportunities and welcome applications from all community members, especially those with lived experience of our work. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength. 

Our values of pride, quality, integrity and innovation are at the heart of what we do. If that sounds like you why not come and join us!  

Guy Stenson, new CEO of GCH

Guy Stenson

Chief Executive

inclusive employer logo
Recognised as an Inclusive Employer
Working for GCH
Winner of Gloucestershire Live 'Best Place to Work' Award - 2023
Working for GCH
Winner of 'Employer of The Year' at the 2023 Housing Heroes Awards
Working for GCH
Working for GCH

Our Current Job Vacancies

2024-07-26T06:00:00+01:0023/08/2024 23:59:00

Customer Relationship Advisor

Closing Date: 23/08/2024
Salary:£27,253.80 per annum
Job Type:Permanent – Full Time
Location: Gloucester
Read moreOrganisation: GCH

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

Due to progression within the team, we’re now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.

You’ll provide a great customer experience to all customers, that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.

This role is based at our Head Office in Gloucester. The working hours are generally 08:30 – 17:00, however flexibility between 08:00 – 17:30 is essential.

We’d like you to…

  • Have experience of working in a customer facing call centre environment, ideally within the Social Housing sector.
  • Have experience of diagnosing issues and facilitating solutions.
  • Have experience of problem solving and complaints resolution together with making informed decisions when assisting and supporting staff in dealing with complex or challenging cases.
  • Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.

Closing Date: 23rd August 2024. 

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!


Register your interest

If a suitable vacancy is not currently available please register your interest and upload your CV by using the form below. You will then be the first to know when we have any vacancies that match your skills and experience.

Take a look at our latest job opportunities above. It’s online only for applications. Got questions about a specific role or fancy a friendly chat about life at GCH? Reach out to us and we’ll happily help. 

If you need support applying online, let us know and we’ll talk it through.

Interested in working for us? Upload your CV above and and we’ll add it to our talent pool for six months.

Once we’ve received all applications, we’ll review and shortlist for interviews. We’ll let everyone know the outcome of their application.

Our selection process might throw in practical / written assessments, presentations, psychometric tests or even a second interview. You may also be asked to provide copies of professional certificates.

If successful, you’ll hear from us with a verbal offer, terms chat and start date discussion. Then, get ready for the formal offer, contract and a handy ‘new starter pack’ via post or email. We’ll also check those references.

If you’re in, fantastic! If not, we’ll let you know.

We’re based in Gloucester City Centre, right next to the train station. We’re all about making your work-life balance a top priority. Here’s a peek at the perks we’re thrilled to offer:

Great Work-Life Balance 

  • Flexible working – full time, part time and job share opportunities
  • Trust Based Working – many of our roles offer trust based working arrangements, so you can tailor your working patterns around need and flexibility. A lot of roles are home-based and our modern office is always ready for face-to-face meet ups
  • Holidays – enjoy 30 days of annual leave, plus all the bank holidays (pro-rata, of course)

Our Pension Scheme

Secure your future with our defined contribution pension scheme, offering a generous 10% employer contribution. It’s customisable, giving you the financial freedom you need.

A Health and Wellbeing Programme 

Your wellbeing is non-negotiable. We offer a variety of ways to retain the balance throughout the year:

  • Employee Assistance Programme – a confidential helpline for all your advice, information and counselling needs
  • Health Cashback Plan – get reimbursed for appointments and enjoy a range of benefits, including a 24/7 GP service
  • The FinanciallyWell Loan Scheme – an interest-free lifeline for those short-term financial bumps

… and lots more, including: 

  • Access to a Benefits Portal – offering exclusive savings and deals on a wide range of purchases and memberships
  • Cycle to Work Scheme – get a tax-free bike and cut down on carbon by cycling to work. This is a salary sacrifice scheme to help employees gain access to a new bike and accessories of up to the value of £750
  • Buying and selling of holiday
  • Annual colleague events and celebrations – celebrating your hard work and achievements throughout the year
  • Volunteering days – two volunteering days to contribute to the communities we love
  • Life Event Leave – take days off for significant life moments – moving, getting married, acing that driving test or becoming a grandparent
  • Colleague Voices forum and EDI networks – join our optional groups where you can pitch ideas and shape our workplace

*Some benefits depend on your role and kick in after a successful probation period.

At GCH we’re passionate about unlocking the full potential of every colleague. That’s why we’ve crafted a training and development process designed around individual needs and aspirations.

From day one, you’ll take part in a comprehensive induction programme, tailored to your role. It’s not just about tasks, it’s about understanding the GCH vision and how each one of of plays a vital role in delivering exceptional service to our customers.

We’re all about empowering you to reach new heights. Whether it’s higher level apprenticeships, degrees or Chartered Institute of Housing (CIH) qualifications, we’ll support you. We take immense pride in our Housing Professional Passport programme, a brainchild in collaboration with Kingdom Academy. Recognised by the CIH, the Passport is a commitment to embedding competencies and behaviours that set the bar for high professional standards across our team.

We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength. 

We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We’re proud to foster an inclusive, family friendly, flexible and fun culture, and our values of pride, quality, integrity and innovation are at the heart of what we do.

We’re recognised as as an inclusive employer by Inclusivity Works and are an active member of Inclusive Employers. We’re are also pleased to have signed up to the HouseProud Pledge Scheme, showing our commitment to LGBTQ+ resident equality and support. 

We’re committed to becoming a menopause friendly employer.

Working for GCH inclusive employer logo

Working for GCH

We’re proud to be recognised as a great employer, locally and nationally, and have won awards including ‘Best Place to Work – 2023‘ by Gloucestershire Live and ‘Employer of the Year – 2023‘ at the Housing Heroes awards!

Working for GCH

Working for GCH

For more information visit our Accreditations page.

At GCH, our managers aren’t just leaders, they’re advocates for social housing and dedicated to making a difference to the Gloucester Community.

Curious about the faces behind our leadership team? Find out more from our ‘How we are run’ page.

Our Values and Culture

GCH Values - Pride icon

Taking pride in everything that we do

Having a positive mindset and can-do attitude

Doing what we say we will do

Taking ownership and responsibility

GCH Values - Quality icon

Continually improving by challenging, listening and learning

Using every opportunity to learn to improve

Working together to get things done

Taking the time to understand others

GCH Values - Integrity icon

Being fair, inclusive, objective and accountable

Embracing diversity and valuing difference

Trusting each other to do the right thing

Speaking up if its not right

GCH Values - Innovation icon

Creating opportunities to change and grow

Looking for solutions and being productive

Not being afraid to fail and being open to new ideas

Using our own skills and experience to make a difference