Our Current Job Vacancies

Permanent, Full Time (37 hours) – £36,305 per annum

Permanent, Part Time (20 hours) – £19,624.20 per annum

At GCH, we’re more than just a housing provider – we’re a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you’ll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucester and surrounding areas

We are seeking a Neighbourhood Manager to deliver a high-quality, customer-focused housing management service across General Needs, Independent Living and, where required, market rent homes. Acting as a customer advocate, you will build strong, positive relationships, take ownership of customer issues, and ensure excellent outcomes across key customer journeys.

Working as part of a multi-disciplinary patch team, you will understand the needs and priorities of your neighbourhoods, collaborating with colleagues and partners to improve customer experience and tenant engagement. You will be approachable and accessible, keeping customers informed and supported throughout their tenancy.

You will manage a wide range of tenancy and neighbourhood matters, including complex tenancy cases (such as mutual exchanges, successions, tenancy breaches and voids), ASB and neighbour disputes, safeguarding concerns, and enforcement or legal action where appropriate, including court attendance. You will also carry out neighbourhood inspections, welfare checks and home visits to ensure properties and estates are safe, well-maintained and compliant, identifying support needs and signposting to appropriate services to sustain tenancies.

We’d like you to…

• Hold a relevant technical housing qualification, such as a Level 3 Diploma in Housing Practice.
• Demonstrate proven experience in the delivery of statutory housing services.
• Have experience in collating, analysing, and presenting customer information, and effectively sharing insights with the patch team.
• Possess a thorough and up-to-date knowledge of Housing Law and its application within social housing, including experience of enforcement action.
• Demonstrate comprehensive knowledge ASB legislation, best practice, and its implications for tenants and housing organisations.
• Have a strong understanding of housing and property management, particularly in relation to tenancy, estate, and contract management.
• Maintain a sound understanding of health and safety law, practices, and compliance requirements as they relate to neighbourhood management.

Closing Date: 11th February 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent, Full Time (40 hours per week)

Looking for a fresh challenge? At GCH you’ll be part of a friendly, supportive team that puts people first – whether that’s the customers we serve or the colleagues we work alongside. If you want to build a career you can be proud of, with an organisation that values your work each day, GCH is the place to be.

We are now seeking an Estate Service Worker – someone to provide a professional and effective neighbourhood estates service. This includes the maintenance of communal areas within blocks, waste removal, gardening services, graffiti and fly tipping removal and environmental works, making every visit count for our customers.

You will be responsible for the effective management of waste across our sites, ensuring bin collections are completed on schedule and fly-tipping is promptly cleared to maintain clean, safe, and presentable environments. The role also includes general grounds maintenance to keep communal areas tidy, completing regular block and site inspections to identify issues and report any repairs required, and assisting with the clearance of void properties to help minimise rent loss and prepare homes for re-letting.

We’d like you to….

• Have a sound understanding of health and safety requirements and its importance in the workplace.
• Knowledge of grounds maintenance tasks and the appropriate equipment needed to carry them out safely and effectively.
• Good local knowledge of Gloucester would be an advantage, as the role involves working across sites throughout the city.
• Experience in using and maintaining petrol-powered machinery.
• Experience of driving larger vehicles as part of service delivery.
• Strong IT skills, with the ability to accurately record site visits and void clearances.
• Good customer service and communication skills to respond effectively to customer enquiries and requests.
• The ability to work independently as well as part of a team to deliver high-quality services.

It is essential to have a UK driving license for this role.

Closing Date: 3rd February 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

#SeeYourselfAtGCH

Permanent, Full Time (37 hours per week)

Working from Home with occasional visits to the office. Job share applications will be considered.

Looking for a fresh challenge? At GCH you’ll be part of a friendly, supportive team that puts people first — whether that’s the customers we serve or the colleagues we work alongside. If you want to build a career you can be proud of, with an organisation that values your work each day, GCH is the place to be.

We’re now seeking a proactive Customer Satisfaction Officer to lead the management and coordination of informal and formal complaints, ensuring they are handled in line with company policy and the Housing Ombudsman’s Complaint Handling Code, while driving high levels of customer satisfaction.

In this role, you’ll ensure our customers receive a fair, timely, and high-quality response when raising complaints or concerns and you’ll provide proactive administrative support to Customer Committees and the Board, including minute taking, while helping to drive continuous service improvement and high levels of tenant satisfaction. You’ll take account of EDI policies, vulnerabilities, and compliance with the Housing Ombudsman’s guidance and investigate feedback from customer surveys, identify learning opportunities, and ensure improvements are implemented and shared across the organisation.

So, if you are a self-starter, have excellent planning and organisational skills and have knowledge of corporate governance work or social housing regulation and compliance, or a similar regulated environment, we’d like to hear from you!

We’d like you to have…

• Proven experience of delivering high quality work within tight deadlines.
• Proven ability to produce clear, professional minutes and manage sensitive information.
• Evidence of effective stakeholder management across all levels of an organisation.
• Experience of co-ordinating or supporting customer complaints and/or ISO quality management systems would be advantageous.
• Excellent IT skills; able to use Microsoft Word, Excel, PowerPoint, and Teams.
• Strong numeracy skills and comfortable analysing information.

Closing Date: 9th February 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent, Full Time (37 Hours Per Week – Remote Working with 2 Days in the Office)

Looking for an employer where you feel included, valued, respected and proud to be part of a progressive and innovative organisation? We’re a flexible and family friendly organisation, who believe that everyone deserves a home they can be proud of, where they can thrive and be healthy.

We’re now seeking a Surveyor – someone to support GCH’s Planned Programme by overseeing the successful delivery of large scale, multi-year projects and contracts.

You will manage individual contracts and programmes ensuring that our Assets are improved in accordance with agreed standards and meet all regulatory requirements, including Home England’s Decent Homes Standards. You will lead on budgetary control, contract coordination, management and administration, ensuring services are delivered to customer satisfaction, agreed standards, required level of performance and achieve Value for Money.

You will operate as an expert for GCH on all property issues and investment decisions, providing technical building support and advice to the Capital Works Manager and Asset & Sustainability Manager. You will manage all day-to-day contract and/or commercial issues and disputes, ensuring they progress according to due process and are resolved with minimum impact.

We’d like you to…

• Hold a relevant technical qualification e.g. Member of CIOB or intermediate grade RICS or Member of Chartered Institute of Housing.
• Have substantial experience as a Surveyor of Asset Management, Property Investment and Public Procurement.
• Have a proven track record of managing £1m+ planned improvement project resources, budgets and contracts with the ability to identify and eliminate risks, ensuring Value for Money and the delivery of high-quality services.
• Be able to make sound financial judgements.
• Be comfortable managing complex projects, working within tight deadlines and budget, whilst promoting stakeholder involvement at all levels.
• Be able to understand and present technical information clearly, communicating matters related to asset management to a varied audience.
• Be able to work as part of a team, taking responsibility for clear communication and taking a positive approach to resolving problems and providing support across all teams.

You must hold a valid driving licence and have the use of your own car to be able to travel within the city and other areas as required.

Closing Date: 10th February 2026.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Gloucester/Remote

£70,584 per annum

Permanent, Full Time (37 hours per week)

Our customers are at the very heart of what we do and how we do it. That doesn’t stop at the front-line services we provide and is key to our approach to Governance, Risk and Assurance at GCH. That’s where you come in. In the role you will:

• Provide resilient leadership and management to the Governance & Assurance team
• As Company Secretary, make sure GCH has a robust approach in the delivery of governance arrangements
• Ensure the risk management framework is robust and supports the delivery of GCH’s strategic aims
• Work with colleagues, ensure that GCH meets all its regulatory and statutory requirements
• Create effective and collaborative partnerships with colleagues across GCH, including our Board

GCH is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re looking for people who care as much as we do about delivering customer focused services.

We celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. Our work alongside organisations such as Inclusive Employers and Inclusivity Works supports us in continually enabling an inclusive culture where people can flourish.

We think GCH is a great place to work, but don’t just take our word for it.

• Previous winners of prestigious Best Place to Work awards with Gloucestershire Live, SoGlos and Housing Hero’s
• Recognised for our approach to wellbeing through Healthy Workplaces and Menopause Friendly accreditations
• Increasing quarter-by-quarter colleague satisfaction results

About you and the role…

We’re looking for someone who can lead and develop the Governance & Assurance team, providing an excellent service to our Board, GCH colleagues and our stakeholders. You’ll most likely have experience of working in social housing governance and understand the issues of working in a regulated environment.

You’ll give confident and clear leadership whilst you motivate, encourage and challenge your team to take ownership of their work and make a difference. In addition, you will hold a relevant professional qualification and have relevant leadership or management qualifications and experience.

What’s important to us, is that you bring a desire to make a positive impact on people’s lives, approaching the role in a way that aligns with our values of pride, quality, integrity, and innovation and our commitment to equality, diversity, and inclusion.

You’ll join our ambitious and super supportive Senior Leadership Team, working together on our mission to provide safe, decent homes for everyone and delivering services that meet our customers’ needs and expectations.

Application Information

Within the recruitment pack, you’ll find more information about GCH, which will provide you with a good overview and help you complete your application.

For more information on the role accountabilities and skills required, please check out the job recruitment pack:https://www.gch.co.uk/wp-content/uploads/2026/01/Director-of-Governance-Risk-Assurance-5.pdf

We’re interested to find out more about you, your skills and knowledge, and your motivations and how these align with our vision and values.

To help demonstrate this, please provide a CV and Personal Supporting Statement.

The role will close on Wednesday 11 February. We’ll shortlist applications as they come in, and if we receive high volumes, we may bring forward the closing date. So, it’s best to get your application in as soon as you can.

The expected timeline for the selection phases of the role is:

• Stakeholder sessions will be held on Monday 23 and Tuesday 24 February via Teams
• Interviews will be held on Wednesday 25 February
• We’ll let you know the outcome of your interview at the end of the following week

If you’re unavailable on these dates, please let us know as part of your supporting statement.

We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe our differences are our greatest strength. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!