Working for GCH

Our Home is Everyone's Home

We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe our differences are our greatest strength. #SeeYourselfAtGCH.

We’re pleased to be an award winning employer and want our teams to be innovative and creative with passion and determination.

Our customers are many and varied and that’s why we’re looking for people who care as much as we do about delivering customer focused services.

We’re committed to equal opportunities and actively encourage applications from all sections of our community, particularly those with lived experience of our work. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength. 

We’re proud to foster an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. If that sounds like you why not come and join us! 

Guy Stenson, new CEO of GCH

Guy Stenson

Chief Executive

inclusive employer logo
Recognised as an Inclusive Employer
Working for GCH
Working for GCH
Winner of Gloucestershire Live 'Best Place to Work' Award - 2023
Working for GCH
Winner of 'Employer of The Year' at the 2023 Housing Heroes Awards
Best Companies Logo for 2023
Best Companies To Work For for accredited 2023

Our Current Job Vacancies

2024-02-07T06:00:00+00:0006/03/2024 23:59:00

Multi Trade Operative

Closing Date: 06/03/2024
Salary:£31,841.25 per annum
Job Type:Permanent – Full Time
Location: Gloucester, with travel to surrounding areas
Read moreOrganisation: GCH

Permanent, Full Time (40 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking three Multi-Trade Operatives to join our Voids Team – to carry out high quality routine and emergency trade related work/repairs & maintenance to GCH customers homes and commercial premises. You’ll work in accordance with prescribed work schedules, the Health & Safety at Work Act (1974) and to GCH established standard policy & procedures set for delivery of exceptional customer service.

You’ll repair, maintain, and install multiple trade items including roof, structure and fabric of buildings, service supplies, fixtures & fittings, as well as other products associated with plumbing, carpentry and wet trades.

We’d like you to…

  • Hold a City & Guilds / NVQ Level 2 or above in an associated trade/craft.
  • Have previous experience in applying multi trade skills to the installation, repair and maintenance of fixtures, fittings and fitments.
  • Have experience of working in a customer responsive environment.
  • Have full working knowledge of Health & Safety requirements related to workshop practice and maintenance.
  • Be able to prioritise and organise own workload.
  • Be a problem solver with a positive ‘can-do’ attitude.
  • Be able to interpret manufacturers’ instructions/technical manuals and drawings (desirable).
  • Be IT literate, comfortable working with electronic devices, PDA’s, tablets and computers (desirable).

Closing Date: 6th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!


2024-02-08T06:00:00+00:0007/03/2024 23:59:00

Homeless Intervention Officer

Closing Date: 07/03/2024
Salary:£32,321 per annum
Job Type:Permanent – Full Time
Location: Home Based, with travel to Gloucester
Read moreOrganisation: GCH

Permanent, Full Time (37 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Homeless Intervention Officer to be responsible for the management of medium to high-risk anti-social behaviour and tenancy breaches across GCH Homeless Services.

In this role, you’ll work collaboratively with colleagues, customers, and external stakeholders in identifying and combatting anti-social behaviour and tenancy fraud, including obtaining possession of properties where intervention has failed. You’ll manage, monitor, and respond to escalated enquiries and complaints for ASB, ensuring that the appropriate action is taken, and professionally interview victims, perpetrators, and potential witnesses of ASB, ensuring risks are identified and appropriate support is put in place. A key focus of this role will be to support the homeless in sustaining their tenancy.

As a strong ambassador for GCH, you’ll build and maintain relationships across the business and develop partnerships with key external agencies to support effective service delivery and a great customer experience.

We’d like you to…

  • Be customer centric, fostering a positive customer experience throughout the customer journey.
  • Hold a relevant Housing qualification and have proven understanding and experience of delivering ASB and statutory housing services.
  • Have significant experience of ASB case management.
  • Have a thorough understanding of ASB legislation, best practice and its implications for tenants and housing organisations.
  • Have current and thorough knowledge and understanding of Housing Law and its application within social housing.
  • Have strong litigation skills and experience, comfortable using enforcement when required.
  • Have a good understanding and up to date knowledge of effectively managing tenancy breaches and the legislation surrounding this.
  • Have experience of completing court paperwork including Section 21 notices, Section 8 notices, injunctions, acceptable behaviour contracts.
  • Have experience of working with the Police, understanding closure orders.
  • Have proven experience of preparing legal notices and witness statements.
  • Have significant experience of sensitively dealing with customers with chaotic and complex needs.
  • Have experience of communicating strong messages and taking enforcement against customers when required.
  • Demonstrate the ability to make informed decisions when assisting and supporting staff in dealing with complex or challenging cases.
  • Have a sound understanding of Safeguarding, able to identify Safeguarding concerns and make referrals to appropriate agencies where required.
  • Be solution focused with exceptional communication skills.

Closing Date: 7th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!


2024-02-13T06:00:00+00:0012/03/2024 23:59:00

Neighbourhood Manager

Closing Date: 12/03/2024
Salary:£33,526.50 per annum, pro-rata
Job Type:Permanent – Part Time
Location: Gloucestershire
Read moreOrganisation: GCH

Permanent – Part Time (20 hours per week, Wednesday, Thursday & Friday)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now looking for a Neighbourhood Manager to provide customer-centred case management for key housing issues related to customers’ homes and neighbourhoods.

As a ‘customer advocate’, you’ll build effective and positive relationships and take ownership of issues and queries, ensuring successful completion of key customer journeys and high levels of satisfaction. You’ll be collaborating with colleagues on a multi-disciplinary patch basis, ensuring that you understand the needs and key issues for customers in your patch, working together to identify and address priorities, keeping a strong focus on customer experience and being committed to effective and inclusive tenant engagement.

As Neighbourhood Manager, you’ll be responsible for conducting neighbourhood inspections and regular home visits, ensuring adequate condition of properties, identifying support needs and signposting to appropriate services to ensure tenancies are sustained. You’ll ensure the success of the virtual patch approach, being responsible for completion of complex tenancy related matters (including mutual exchanges, succession, tenancy breaches and the void management process) and be a key escalation point for complex cases from the Customer Experience team.

We think GCH is a great place to work, but don’t just take our word for it…

  • Winner of best place to work at Gloucestershire Live Business Awards 2023.
  • Winners of Employer of the year at Housing Hero’s Award
  • Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.

#SeeYourselfAtGCH

We’d like you to…

  • Hold a relevant technical housing qualification, such as a Level 3 diploma in Housing Management.
  • Have proven understanding and experience of delivering statutory housing services.
  • Have current, thorough knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action.
  • Have a thorough understanding and up to date knowledge of ASB legislation and best practice and its implications for tenants and housing organisations.
  • Have a good understanding of housing and property management, especially relating to tenancy, estate and contract management.
  • Have a good understanding of Health & Safety law, practices and compliance requirements as they related to neighbourhood management.
  • Have experience of collating and analysing customer intelligence, as well as sharing and presenting information to the patch team.

Closing Date: 12th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!


2024-02-26T06:00:00+00:0015/03/2024 23:59:00

IT Operations Manager

Closing Date: 15/03/2024
Salary:£51,700 per annum
Job Type:Permanent – Full Time
Location: Gloucester
Read moreOrganisation: GCH

Permanent – Full Time (37 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now looking for an IT Operations Manager – someone to provide leadership of the IT Operations team, ensuring a reliable and secure IT estate that enables high quality service delivery, strong value for money and delights internal and external customers.

As IT Operations Manager, you’ll manage all aspects of end-to-end operational IT service deliveries to include; an in-house ITIL service desk, IT asset management, infrastructure design and management, IT process design, monitoring and management, IT service catalogue, change management and SLA/OLA definition and management. You’ll ensure the security and integrity of systems and data, including IT related business continuity and DR, and provide robust supplier and contract management to maintain effective relationships that drive business value. You’ll also lead on all IT procurement, ensuring that both internal and external regulations are followed, and lead and develop a team of Technical Analysts and Infrastructure experts, ensuring excellent customer service provision.

This is a hybrid working role, at least 80% of it can be delivered remotely but other elements will be delivered at our modern office space in Gloucester.

We think GCH is a great place to work, but don’t just take our word for it…

  • Winner of best place to work at Gloucestershire Live Business Awards 2023.
  • Winners of Employer of the year at Housing Hero’s Award
  • Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2023.

#SeeYourselfAtGCH

We’d like you to…

  • Hold an ITIL Foundation qualification (as a minimum).
  • Have experience of a hybrid cloud infrastructure environment where ITIL and Agile have been effectively implemented.
  • Have a strong track record of managing the provision of technical support including resources, assets, technical support, and change.
  • Have experience of supplier and contract management.
  • Have experience of technical procurement, including the use of common frameworks.
  • Have knowledge of current and emerging technologies, particularly Microsoft 365 and Azure.
  • Be aware of cyber security, business continuity and disaster recovery good practice.
  • Have an awareness of networking technologies and principles.
  • Have an awareness of procurement rules and obligations.
  • Have knowledge of change management best practice.

Closing Date: 15th March 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!


2024-02-27T06:00:00+00:0029/03/2024 23:59:00

Director of Homes & Sustainability

Closing Date: 29/03/2024
Salary:£81,900 per annum, plus a wide range of fantastic colleague benefits
Job Type:Permanent – Full Time
Location: Home Based with regular travel to Gloucester
Read moreOrganisation: GCH

Permanent – Full Time (37 hours per week)

Ready to reignite your passion for work in a culture built around trust, empowerment and the development of colleagues? Want to experience this in a role that’s key to making a difference to people’s lives in our community?

Well good news…a rare and exceptional opportunity awaits at Gloucestershire’s ‘Best Place to Work’. A chance to join our Senior Leadership Team as the Director of Homes & Sustainability.

The opportunity…

You’ll inspire and lead the Asset Management, PropertyCare and New Homes Development teams in the delivery of innovative, high quality and effective services. You’ll oversee all property investment decisions, while ensuring the highest standards of customer service, delivery, performance and value for money, supporting the vision and values of GCH.

Together with the Executive Director of Customer Experience, you’ll regularly review, develop and implement GCH’s Homes Strategy and New Homes Delivery Strategy, ensuring the stock is sustainable and our assets are well managed within the 30-year business plan.

You’ll also work closely with the Director of Housing Operations to create collaborative approaches across the Property Services and Housing Management Service areas that will foster creativity, streamline processes and deepen our understanding of the customer journey, ultimately shaping the delivery of improved services.

We think GCH is a great place to work, but don’t just take our word for it…

  • Winner of Best Place to Work at Gloucestershire Live Business Awards 2023
  • Winners of Employer of the Year at Housing Heroes Award
  • Named a Top not-for-profit organisation to work for by Best Companies 2023

What we’re looking for from you…

  • Our customer commitment isn’t just a tagline – it’s our driving force because we really care about our customers and our communities. You’ll be passionate, motivated and eager to make a tangible difference to the lives of others through listening, acting on feedback and focusing on getting it right
  • Your values will resonate with ours, feeling connected to our purpose and organisation. You’ll bring an energy and enthusiasm to the role driven by our mission and our vision
  • You’ll have demonstrable ability to fulfil a senior level role, with experience in Asset Management, Property Investment, New Homes Delivery and Contract Procurement
  • You can demonstrate strategic experience of leading, developing, and inspiring a team with an ability to grow our trust and empowerment-based culture across the organisation
  • You’ll have a broad understanding of modern Asset Management strategies
  • Bring a sound understanding of the Social Housing sector and aligned values
  • Can demonstrate a proven track record of managing resources, budgets and contracts with an ability to identify and eliminate risks in conjunction with our Director of Finance, ensuring value for money and the delivery of high-quality services
  • May hold a relevant technical qualification such as CIOB, RICS or CIH or be able to demonstrate expertise through experience in a relevant field

Application Information

Check out the job description for more information on the role accountabilities and skills required. Have any questions or want to chat about the role? Contact Michael Hill, Executive Director of Customer Experience, who’ll be happy to help.

Director of Homes & Sustainability Recruitment Pack

Closing date: Friday 29 March

We’ll complete shortlisting throughout the period of the advert, so the closing date may be brought forward if a suitable candidate is found.

Interview dates

On Tuesday 9 April, we’ll conduct two informal panel interviews with customers and colleagues and a formal interview with the Chief Executive and the Executive Director of Customer Experience

If you can’t make this date, let us know in your application

GCH promotes equal opportunities and welcomes applications from all community members, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe our differences are our greatest strength. Our values of pride, quality, integrity and innovation are at the heart of what we do. So, if this sounds like you, we’d be delighted to hear from you!

#SeeYourselfAtGCH#BeTheDifference


Register your interest

If a suitable vacancy is not currently available please register your interest and upload your CV by using the form below. You will then be the first to know when we have any vacancies that match your skills and experience.

Take a look at our latest job opportunities above. It’s online only for applications. Got questions about a specific role or fancy a friendly chat about life at GCH? Reach out to us and we’ll happily help. 

If you need support applying online, let us know and we’ll talk it through.

Interested in working for us? Upload your CV above and and we’ll add it to our talent pool for six months.

Once we’ve received all applications, we’ll review and shortlist for interviews. We’ll let everyone know the outcome of their application.

Our selection process might throw in practical / written assessments, presentations, psychometric tests or even a second interview. You may also be asked to provide copies of professional certificates.

If successful, you’ll hear from us with a verbal offer, terms chat and start date discussion. Then, get ready for the formal offer, contract and a handy ‘new starter pack’ via post or email. We’ll also check those references.

If you’re in, fantastic! If not, we’ll let you know.

We’re based in Gloucester City Centre, right next to the train station. We’re all about making your work-life balance a top priority. Here’s a peek at the perks we’re thrilled to offer:

Great Work-Life Balance 

  • Flexible working – full time, part time and job share opportunities
  • Trust Based Working – many of our roles offer trust based working arrangements, so you can tailor your working patterns around need and flexibility. A lot of roles are home-based and our modern office is always ready for face-to-face meet ups
  • Holidays – enjoy 30 days of annual leave, plus all the bank holidays (pro-rata, of course)

Our Pension Scheme

Secure your future with our defined contribution pension scheme, offering a generous 10% employer contribution. It’s customisable, giving you the financial freedom you need.

A Health and Wellbeing Programme 

Your wellbeing is non-negotiable. We offer a variety of ways to retain the balance throughout the year:

  • Employee Assistance Programme – a confidential helpline for all your advice, information and counselling needs
  • Health Cashback Plan – get reimbursed for appointments and enjoy a range of benefits, including a 24/7 GP service
  • The FinanciallyWell Loan Scheme – an interest-free lifeline for those short-term financial bumps

… and lots more, including: 

  • Access to a Benefits Portal – offering exclusive savings and deals on a wide range of purchases and memberships
  • Cycle to Work Scheme – get a tax-free bike and cut down on carbon by cycling to work. This is a salary sacrifice scheme to help employees gain access to a new bike and accessories of up to the value of £750
  • Buying and selling of holiday
  • Annual colleague events and celebrations – celebrating your hard work and achievements throughout the year
  • Volunteering days – two volunteering days to contribute to the communities we love
  • Life Event Leave – take days off for significant life moments – moving, getting married, acing that driving test or becoming a grandparent
  • Colleague Voices forum and EDI networks – join our optional groups where you can pitch ideas and shape our workplace

*Some benefits depend on your role and kick in after a successful probation period.

At GCH we’re passionate about unlocking the full potential of every colleague. That’s why we’ve crafted a training and development process designed around individual needs and aspirations.

From day one, you’ll take part in a comprehensive induction programme, tailored to your role. It’s not just about tasks, it’s about understanding the GCH vision and how each one of of plays a vital role in delivering exceptional service to our customers.

We’re all about empowering you to reach new heights. Whether it’s higher level apprenticeships, degrees or Chartered Institute of Housing (CIH) qualifications, we’ll support you. We take immense pride in our Housing Professional Passport programme, a brainchild in collaboration with Kingdom Academy. Recognised by the CIH, the Passport is a commitment to embedding competencies and behaviours that set the bar for high professional standards across our team.

We celebrate the diverse nature of our customers and colleagues, striving to create a workplace that reflects the communities we serve, and where everyone feels empowered to be their authentic selves. We believe when people feel respected, they can perform better and more creatively, making our differences our greatest strength. 

We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We’re proud to foster an inclusive, family friendly, flexible and fun culture, and our values of pride, quality, integrity and innovation are at the heart of what we do.

We’re recognised as as an inclusive employer by Inclusivity Works and are an active member of Inclusive Employers. We’re are also pleased to have signed up to the HouseProud Pledge Scheme, showing our commitment to LGBTQ+ resident equality and support.

inclusive employer logo

Working for GCH

We’re proud to be recognised as a great employer, locally and nationally, and have won awards including ‘Best Place to Work – 2023‘ by Gloucestershire Live and ‘Employer of the Year – 2023‘ at the Housing Heroes awards!

Working for GCH

Working for GCH

For more information visit our Accreditations page.

At GCH, our managers aren’t just leaders, they’re advocates for social housing and dedicated to making a difference to the Gloucester Community.

Curious about the faces behind our leadership team? Find out more from our ‘How we are run’ page.

Our Values and Culture

GCH Values - Pride icon

Taking pride in everything that we do

Having a positive mindset and can-do attitude

Doing what we say we will do

Taking ownership and responsibility

GCH Values - Quality icon

Continually improving by challenging, listening and learning

Using every opportunity to learn to improve

Working together to get things done

Taking the time to understand others

GCH Values - Integrity icon

Being fair, inclusive, objective and accountable

Embracing diversity and valuing difference

Trusting each other to do the right thing

Speaking up if its not right

GCH Values - Innovation icon

Creating opportunities to change and grow

Looking for solutions and being productive

Not being afraid to fail and being open to new ideas

Using our own skills and experience to make a difference