Housing Association

Who we are

Gloucester City Homes (GCH) is an independent registered housing association owning and managing:

Rented Homes
Leasehold Homes
Shared Ownership
Homeless Units

Gloucester City Homes (GCH) is an independent Housing Association with deep roots in the City of Gloucester and surrounding area, going back over 100 years. We currently support approximately 12,500 customers living in around 5,000 homes. As a social business we are committed to investing locally to create jobs and opportunities and want everyone to have a home they can be proud of, where they can thrive and be healthy.

All GCH homes meet the Government’s decent homes standard and there is a 30 year financial business plan to deliver around £250 million investment in our existing and new homes. Every one of us, regardless of our circumstances and situation deserves a place we can be proud to call home, a home we can afford to heat, where we feel safe and where we can put down roots and live our best lives. That’s why we are passionate about our role in tackling the housing crisis, bringing quality, affordable new homes in and around Gloucester.

Highly valued and trusted by our tenants, we are also recognised as being a great employer through independent accreditation including being SoGlos 2022 ‘Best Place to Work in Gloucestershire’ and Inside Housing’s ‘Employer of the Year’ 2023. Our Board, Committees and  Leadership Group are focused on continually improving our services to achieve strong outcomes for our customers, improving their homes and making communities better places to live.

Housing Association
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SoGlos Winner of Best Place To Work - 2022
PlaceShapers logo
Housing Association
inclusive employer logo

Our Mission

Providing a safe, decent home for everyone and delivering services that meet our tenant's needs and expectations.

Our Vision

Building homes and communities
where people can thrive.

Our Customer Commitment

Housing Association
We are committed to providing our customers the best possible experience. An experience based on quality through:
  • listening
  • acting on feedback
  • focussing on getting it right
Read our Customer Commitment here

Our values and culture

GCH Values - Pride icon

Taking pride in everything that we do

Having a positive mindset and can-do attitude

Doing what we say we will do

Taking ownership and responsibility

GCH Values - Quality icon

Continually improving by challenging, listening and learning

Using every opportunity to learn to improve

Working together to get things done

Taking the time to understand others

GCH Values - Integrity icon

Being fair, inclusive, objective and accountable

Embracing diversity and valuing difference

Trusting each other to do the right thing

Speaking up if its not right

GCH Values - Innovation icon

Creating opportunities to change and grow

Looking for solutions and being productive

Not being afraid to fail and being open to new ideas

Using our own skills and experience to make a difference