Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Read our Annual Report
Read our Sustainabilty Report
These reports are shown at each Customer Voice and Influence Board and are updated monthly.
2022
January 2022 | February 2022 | March 2022 | April 2022 | May 2022 | June 2022 | July 2022 | August 2022 | September 2022 | October 2022 | November 2022 | December 2022
2023
January 2023 | February 2023 | March 2023 | April 2023 | May 2023 | June 2023 | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023
Please click on the links below:
Q1 – 2022/2023 | Q2 – 2022/2023 | Q3 – 2022/2023 | Q4 – 2022/2023
Q1 – 2023/2024 | Q2 – 2023/2024 | Q3 – 2023/2024 | Q4 – 2023/2024
Q1 – 2024/2025
Complaints
Dawn Barnes, Customer Experience Commitee Chair – “The Customer Experience Commitee has reviewed the self-assessment and is satisfied it shows complaints are being handled at GCH in line with the Housing Ombudsman’s Complaint Handling Code. The annual report reflects the ongoing scrutiny taking place within the Customer Experience Commitee, where complaints data and narrative is regularly provided and reviewed, with appropriate challenges made by the committee. These reports also provide details relating to complaint themes, lessons learnt, Ombudsman determinations and national context.“