Performance

At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.

Complaints responded to in *Quarter 4 (target for this is 100%)
0 %
Calls answered within timescale *Quarter 4 (target for this is 95%)
0 %
Satisfied with repairs service *Quarter 4 (target for this is 90%)
0 %
Repairs completed at first visit *Quarter 4 (target for this is 90%)
0 %

Read our Annual Report

Read our Sustainabilty Report

These reports are shown at each Customer Voice and Influence Board and are updated monthly.

2022
January 2022 | February 2022 | March 2022 | April 2022 | May 2022 | June 2022 | July 2022 | August 2022 | September 2022 | October 2022 | November 2022 | December 2022

2023
January 2023 | February 2023 | March 2023 | April 2023 | May 2023 | June 2023  | July 2023 | August 2023 | September 2023 | October 2023 | November 2023 | December 2023

Please click on the links below:

Q1 – 2022/2023 | Q2 – 2022/2023 |Q3 – 2022/2023 | Q4 – 2022/2023

Q1 – 2023/2024 | Q2 – 2023/2024 | Q3 – 2023/2024

Complaints

Complaints received in 2022/23
0
Complaints upheld in 2022/23
0
Quality of Service
77%
Communication
12%
Colleague Engagement
9%
Promises not carried out
2%
Our Annual Self-assessment against the Housing Ombudsman Complaint Code
Lessons we have learnt from complaints
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Opening Hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm
Wednesday 11:00am to 5:00pm

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Pride. Quality. Integrity. Innovation.

Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.​

©2023 Gloucester City Homes