Performance

At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.

0 %
Complaints responded to in *Quarter 4 (target for this is 100%)
0 %
Calls answered within timescale *Quarter 4 (target for this is 95%)
0 %
Satisfied with repairs service *Quarter 4 (target for this is 90%)
0 %
Repairs completed at first visit *Quarter 4 (target for this is 90%)

Read our Annual Report

Read our Sustainabilty Report

Complaints

0
Complaints received in 2022/23
0
Complaints upheld in 2022/23
Quality of Service
77%
Communication
12%
Colleague Engagement
9%
Promises not carried out
2%