Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Read our Annual Report
Read our Tenant Promises
Our Tenant Panel review and challenge performance, give feedback and shape policies that benefit our tenants and residents.
These reports are shown at each Tenant Panel meeting and are updated monthly.
November 2020 | December 2020 | January 2021 | February 2021 | March 2021 | April 2021 | June 2021 | July 2021 | August 2021 | September 2021 | October 2021 | November 2021 | December 2021 | January 2022 | February 2022 | March 2022 | April 2022
Please click on the links below:
Q1 – 2020/21 | Q2 – 2020/2021 | Q3 – 2020/2021 | Q4 – 2020/2021 | Q1 – 2021/2022 | Q2 – 2021/2022 | Q3 – 2021/2022
Please click on the links below:
Please click on the links below:
Please click on the links below:
Complaints
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- We removed an engineer from the call out rota and his performance was closely monitored/managed to ensure GCH customer-service standards were achieved.
- We improved the way diaries and timescales are managed and the amount of information provided. Teams are regularly reminded of the need to keep customers aware of potential hold-ups and liaise to "keep them in the loop" as much as possible.