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At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.


Gloucester City Homes (GCH) are an independent registered social housing provider. We currently own and manage:

  • 4,450 rented homes
  • 450 sheltered housing properties
  • 300 leasehold properties
  • 75 shared ownership properties
  • 26 commercial units
  • 62 homeless units.

We became an independent Housing Association in March 2015.

All GCH homes meet the Government’s decent homes standard. There is a 30 year financial business plan to deliver around £250 million investment in our existing and new homes.

Therefore we are highly valued and trusted by our tenants. For instance, GCH are recognised as one of the best housing providers in the country. This is through independent accreditation including:

  • The Sunday Times Top 100 non-profit making organisation
  • The Equalities Standard
  • British Standards Institute ISO 9001 recognition for quality management processes.

Above all, our Board, Management and Tenant Panel will continue to achieve better outcomes for our customers. Similarly, improving your homes and making your communities better places to live. We are committed to providing first class housing services to all our customers in:

Abbeydale, Barton, Cathedral, Chequers, Coney Hill, Elmbridge, Holmleigh, Hucclecote, Kingsholm, Linden, Longlevens, Matson, Podsmead, Quedgeley, Robinswood, Severn, The Lampreys, The Oval, Tredworth, Tuffley, Westgate and White City.

We also offer Lifelink, a Telecare Alarms and Responder Service. We offer a personal alarm and responder service to anyone living in Gloucestershire. Visit the Lifelink website for more information.

In conclusion, our mission is building homes and communities where people can thrive.

0 %
Number of complaints responded to in target
(target for this is 100%) *Quarter 2
0 %
Calls answered within timescale
(target for this is 95%) *Quarter 2
0 %
Satisfied with repairs service
(target for this is 85%) *Quarter 2
0 %
Repairs completed at first visit
(target for this is 80%) *Quarter 2

Read our Annual Report to see what we achieved over the past year.

This report is shown at each Tenant Panel meeting and is updated monthly

Our Tenant Panel review and challenge performance, give feedback and shape policies that benefit our tenants and residents.

If you want to be part of the Tenant Panel and make your voice heard, simply complete the form using the link below

Board Performance Reports

Published Accounts

Previous Months Performance Reports