Data Protection and Privacy

Gloucester City Homes (GCH) is a not for profit Community Benefit Society with charitable status and an independent registered housing association which owns and manages rented homes, leasehold properties, shared ownership properties, commercial units and homeless units.  

Gloucester City Homes Ltd   has a registered address: Railway House, Bruton Way, Gloucester GL1 1DG is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by Homes England As an organisation,

Our Define our Data Processing Activities as

  • Providing Social and other types of housing or leasing of properties.
  • Administering waiting lists.
  • Property and grounds maintenance and repair.
  • Managing your house, tenancy/lease and accounts as a landlord.
  • Managing our accounts and records.
  • Supporting and managing our employees, agents or contractors.

We also provide additional optional services that include but are not limited to:

  • Organising and assisting in community events.
  • Offering opportunities to be involved (co-regulation).
  • Providing welfare, benefits and debt advice (WBDA)
  • Adaptations made to the properties that we manage
  • Selling properties

Personal Data Contacts

Gloucester City Homes, Data Protection Officer is available via the email address

Customer Services can be contacted via the contact details here.

Gloucester City Homes are registered with  the  UK Information Regulator, the Information Commissioners Office (known as the ICO),as a Data Controller with the Registration  number of ZA127324


The ICO’s website can be found at the following web address

Information Commissioner’s Office
Wycliffe House,
Water Lane
SK9 5 AF

The ICO’s telephone Number : 0303 123 1113


Gloucester City Homes is committed to good data governance and accountability and regularly review and audit our Data Protection Procedures and Processes and are working towards sector best practice in Data Protection and Information Privacy. To support this, Gloucester City Homes considers Data Protection and Privacy an important element to our organisations day to day working practices. As a result of this, Gloucester City Homes may enhance or change our Privacy Notices, and the information we provide about our Data Processing Activities from time to time to reflect this.