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Data Protection and Privacy

Coronavirus Update

Please be advised that for the immediate future we will be collecting data about your health status. We have a public duty to ensure we contain/delay the spread of the Coronavirus.

From Friday 18th September 2020 it will be mandatory for certain businesses to have in place a system to collect NHS Test and Trace data, and to keep this data for 21 days. Some of GCH’s operations fall into this criteria. Along with the required Risk Assessments and changes to our working patterns, we are working hard to protect everyone while supporting our communities.

NHS Test and Trace data

It is important to understand what NHS Test and Trace data is. So the following Personal Information data will be recorded and processed.


  • Names of staff members attending premises or properties.
  • Staff Contact Details.
  • The Dates and times of venues attended.

Customer and Visitors

  • The name of the customer or visitor, if there is more than one individual the ‘lead member’.
  • Contact Information for each or the lead customer.
  • Date and Time of Attendance or physical (not virtual or digital) interaction.
  • And if the customer only interacted with one staff member a note of this should be recorded.

Further information on GCH’s approach to the COVID19 situation please click here.

We will store this data on our housing system and keep it for a period of six months after the UK government has declared the pandemic is over. We may also need to share this data with the government or relevant contractors, We would only do so when necessary to carry out our role as a landlord, in line with current government advice and direction.

If you are intending on exercising your right of access to your data, please can we ask that, wherever possible, you can do this by emailing us at or contact us with your request via our contact us page.

At certain times, given that we can’t guarantee that our offices will be open, we may only be able to issue your data electronically via secure, password protected email for example. We apologise for any inconvenience that this may cause you and we are happy to work with you on a case by case basis, to provide with a tailored service.

On this page you will find links to our data protection and privacy notices, company information and website terms, including our cookies notice.

Our website address is

Gloucester City Homes Limited has a registered address: Railway House, Bruton Way, Gloucester GL1 1DG. It is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.

As an organisation, we define our normal data processing  activities as:

  • Providing Social and other types of housing or leasing of properties.
  • Administering waiting lists.
  • Property and grounds maintenance and repair.
  • Managing your house, tenancy/lease and accounts as a landlord.
  • Managing our accounts and records.
  • Supporting and managing our employees, agents or contractors.

We also provide additional optional services that include but are not limited to:

  • Organising and assisting in community events.
  • Offering opportunities to be involved (co-regulation).
  • Providing welfare, benefits and debt advice (WBDA).
  • Adaptations made to the properties that we manage.
  • Selling properties.

Personal Data Contacts

GCH’s Data Protection Officer is available via the email address

Customer Services can be contacted via their contact details by clicking here.

Gloucester City Homes are registered with  the  UK Information Regulator, the Information Commissioners Office (known as the ICO),as a Data Controller with the Registration  number of ZA127324.

  • The ICO’s website can be found at the following web address
  • Their address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5 AF.
  • The ICO’s telephone Number: 0303 123 1113

GCH is committed to good data governance and accountability and regularly review and audit our Data Protection Procedures and Processes and are working towards sector best practice in Data Protection and Information Privacy. To support this, GCH considers Data Protection and Privacy an important element to our organisations day to day working practices. As a result of this, GCH may enhance or change our Privacy Notices, and the information we provide about our Data Processing Activities from time to time to reflect this.