Contact Us

Opening hours

PLEASE NOTE THAT OUR CUSTOMER HUB IS OPEN FOR PRE-ARRANGED APPOINTMENTS ONLY.

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm – Wednesday 11:00am to 5:00pm.

To book an appointment please call us on 01452 424344 or email customer.experience@gch.co.uk.

We are closed on Bank Holidays.

Open for emergencies 24/7

When you email us, please contact the team you need…

Housing, Anti-Social Behaviour & Rent – customer.experience@gch.co.uk

Independent Living – independentliving.service@gch.co.uk or call 01452 833095 between 9am – 3pm

When the office is closed, calls will be transferred to our 24/7 out-of-hours service.

Please note ALL calls may be recorded for training and/or monitoring purposes.

Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG

Portal Insurance Claims

If you are a third party solicitor enquiring about our insurance policy details:

For Employers Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A

For Public Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A