Contact Us

Please visit our Online Services to pay your rent, report a repair, report ASB, report tenancy fraudregister for a home or make a complaint or compliment.

Opening hours

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Normal opening hours (our emergency line is open 24/7) :

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm

Wednesday 11:00am to 5:00pm

Christmas Opening Hours

Wednesday 19th December – Closed after 2:30pm

Monday 24th December – Closed

Tuesday 25th December – Closed

Wednesday 26th December – Closed

Thursday 27th December – Closed

Friday 28th December – Closed

Tuesday 1st January – Closed

If you have an emergency please ring 01452 424344

Chat Online

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You can chat with us online, during office hours via the pop up on the bottom right hand of the screen.


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01452 424344

0844 557 8321 to pay your rent

When the office is closed, calls will be transferred to our 24/7 out-of-hours service.

Please note ALL calls may be recorded for training and/or monitoring purposes.

Postal Address

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Gloucester City Homes
Railway House
Bruton Way

Directions to Railway House

If you are visiting our main office, disabled parking is available at the rear of Railway House (accessible from Station Approach) only by prior appointment. For other visitors, parking is available in the NCP car park on Bruton Way opposite Railway House. Please DO NOT park outside our Reception on Bruton Way.

Portal Insurance Claims

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

  • For Employers Liability our insurer is Zurich Municipal, policy number JHA- 22S304-0013 and the portal compensator ID C00108.
  • For Public Liability our insurer is Zurich Municipal, policy number JHA-22S304-0013 and the portal compensator ID C00108.