Contact Us

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Opening hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm – Wednesday 11:00am to 5:00pm (Reception opens at 9:00am Monday, Tuesday, Thursday and Friday) PLEASE NOTE THAT OUR RECEPTION IS CURRENTLY CLOSED as we make changes to ensure it is safe for customers and staff.

If you have an emergency please call 01452 424344 – our emergency line is open 24/7

Speak to us

01452 424344

Email us

When you email us, please contact the team you need…

Repairs – repairs@gch.co.uk

Housing – tenancy.services@gch.co.uk

Rent – income@gch.co.uk

Anti-Social Behaviour – asb.referrals@gch.co.uk

Independent Living – independentliving.service@gch.co.uk

Homeless Team – homeless@gch.co.uk

Tenancy Sustainment – tenancy.sustainment@gch.co.uk

Lifelink – info@lifelink.uk.com

Leaseholders – leasehold@gch.co.uk

When the office is closed, calls will be transferred to our 24/7 out-of-hours service.

Please note ALL calls may be recorded for training and/or monitoring purposes.

Write to us

Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG

Visit us at Railway House

Please note that our reception is closed to protect our customers and staff from the risk of COVID-19.

Directions to Railway House – If you are visiting our main office, disabled parking is available at the rear of Railway House (accessible from Station Approach) only by prior appointment. Please note that there is no visitor parking at Railway House but there are a number of car parks locally within walking distance.

Please DO NOT park outside our Reception on Bruton Way.

Portal Insurance Claims

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

For Employers Liability our insurer is Zurich Municipal, policy number JHA- 22S304-0013 and the portal compensator ID C00108.

For Public Liability our insurer is Zurich Municipal, policy number JHA-22S304-0013 and the portal compensator ID C00108.