Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm – Wednesday 11:00am to 5:00pm (Reception opens at 9:00am Monday, Tuesday, Thursday and Friday)
If you have an emergency please call 01452 424344 – our emergency line is open 24/7
Select 1 to tell us you are a tenant
Press 1 for Rent
Press 2 for Repairs & Maintenance
Press 3 for Housing
Select 2 if you are not a tenant and would like to speak to a back office team
When you email us, please contact the team you need…
Repairs – email@example.com
Housing – firstname.lastname@example.org
Rent – email@example.com
Anti-Social Behaviour – firstname.lastname@example.org
Independent Living – email@example.com
Homeless Team – firstname.lastname@example.org
Tenancy Sustainment – email@example.com
Lifelink – firstname.lastname@example.org
Leaseholders – email@example.com
When the office is closed, calls will be transferred to our 24/7 out-of-hours service.
Please note ALL calls may be recorded for training and/or monitoring purposes.
Directions to Railway House – If you are visiting our main office, disabled parking is available at the rear of Railway House (accessible from Station Approach) only by prior appointment. For other visitors, parking is available in the NCP car park on Bruton Way opposite Railway House.
Please DO NOT park outside our Reception on Bruton Way.
If you are a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability our insurer is Zurich Municipal, policy number JHA- 22S304-0013 and the portal compensator ID C00108.
For Public Liability our insurer is Zurich Municipal, policy number JHA-22S304-0013 and the portal compensator ID C00108.