Contact us

Before you try contacting us why not check out our frequently asked questions to find a quick solution?

You can contact us using any of the methods below:

Opening Hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm

Wednesday 11:00am to 5:00pm

We are closed on Bank Holidays

To book an appointment, please call 01452 424344 or email customer.experience@gch.co.uk

Email us

When you email us, please contact the team you need directly…

Housing, Anti-Social Behaviour, Rent & Independent Living – customer.experience@gch.co.uk

Repairs – repairs@gch.co.uk

Homeless Team – homeless@gch.co.uk

Tenancy Sustainment – tenancy.sustainment@gch.co.uk

Leaseholders – lynne.phillips@gch.co.uk

Speak to us*

01452 424344

Open for emergencies 24/7

Write to us

Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG

Our Customer Hub is open for pre-arranged appointments only.

This is not a manned reception so please do not visit without an appointment as we will not be able to meet you.

*When the office is closed, calls will be transferred to our 24/7 out-of-hours service. Please note ALL calls may be recorded for training and/or monitoring purposes.

Portal Insurance Claims

If you are a third party solicitor enquiring about our insurance policy details: For Employers Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A For Public Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A