Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm – Wednesday 11:00am to 5:00pm (Reception opens at 9:00am Monday, Tuesday, Thursday and Friday) PLEASE NOTE THAT OUR RECEPTION IS CURRENTLY CLOSED as we make changes to ensure it is safe for customers and staff.
If you have an emergency please call 01452 424344 – our emergency line is open 24/7
When you email us, please contact the team you need…
Repairs – email@example.com
Housing – firstname.lastname@example.org
Rent – email@example.com
Anti-Social Behaviour – firstname.lastname@example.org
Independent Living – email@example.com
Homeless Team – firstname.lastname@example.org
Tenancy Sustainment – email@example.com
Lifelink – firstname.lastname@example.org
Leaseholders – email@example.com
When the office is closed, calls will be transferred to our 24/7 out-of-hours service.
Please note ALL calls may be recorded for training and/or monitoring purposes.
Directions to Railway House – If you are visiting our main office, disabled parking is available at the rear of Railway House (accessible from Station Approach) only by prior appointment. Please note that there is no visitor parking at Railway House but there are a number of car parks locally within walking distance.
Please DO NOT park outside our Reception on Bruton Way.
If you are a third party solicitor enquiring about our insurance policy details and Portal ID:
For Employers Liability our insurer is Zurich Municipal, policy number JHA- 22S304-0013 and the portal compensator ID C00108.
For Public Liability our insurer is Zurich Municipal, policy number JHA-22S304-0013 and the portal compensator ID C00108.