Contact us

Before you try contacting us why not check out our frequently asked questions to find a quick solution?

You can contact us using any of the methods below:

Our Customer Hub is open for
pre-arranged appointments only.

This is not a manned reception so please do not visit without an appointment as we will not be able to meet you.

Book an appointment

Opening Hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm

Wednesday 11:00am to 5:00pm

We are closed on Bank Holidays

Email us

When you email us, please contact the team you need directly…

Housing, Anti-Social Behaviour, Rent & Independent Living –  customer.experience@gch.co.uk

Repairs – repairs@gch.co.uk

Homeless Team – homeless@gch.co.uk

Tenancy Sustainment – tenancy.sustainment@gch.co.uk

Leaseholders – leaseholders@gch.co.uk

Leasehold / Right to Buy – leaseholders@gch.co.uk

Speak to us*

01452 424344

Open for emergencies 24/7

MyGCH Logo

Write to us

Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG

*When the office is closed, calls will be transferred to our 24/7 out-of-hours service. Please note ALL calls may be recorded for training and/or monitoring purposes.

If you are a third party solicitor enquiring about our insurance policy details: For Employers Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A For Public Liability our insurer is QBE UK Limited, policy number Y128709QBE0120A
GCH Logo

Opening Hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm
Wednesday 11:00am to 5:00pm

Cookie Settings

Phone-alt Envelope Facebook Linkedin Instagram

Pride. Quality. Integrity. Innovation.

Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.​

©2025 Gloucester City Homes