The Scrutiny Group is a team of GCH Customers who act as a critical friend to GCH to influence the direction and services of the organisation. They spend time looking at information and evidence to help make suggestions for improving services. The Customer Scrutiny Group is independent, but works with support from GCH colleagues to decide what to investigate, where to find the evidence they need and to present their findings to the Board.
What does this involve?
The group regularly meets face to face or online. The members are sent GCH policies and documents to read through and comment on, and and they will also speak to fellow customers about their experiences.
How much time does it take?
The core group meets quarterly to review GCH satisfaction surveys and performance measures to decide what to look at next. And there are opportunities for more customers to join a particular scrutiny exercise that interests them.
To find out more contact Mandi Holt
Watch the video of Scrutiny Group member Lisa to see what’s involved