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Compliments or Complaints

If you have compliments or complaints about GCH or even suggestion on how we can improve our service, then please let us know using the forms below:

Our Service Standards tell you what we promise our customers. You can read our full Complaints Policy or Compensation Policy online too.

Complaint

Compliment

Suggestion

How Our Complaints Process Works

Coloured graph showing stages of stage 1 complaints process
Coloured graph showing stages of stage 2 complaints process