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Compliments or Complaints

If you have compliments or complaints about GCH or even suggestion on how we can improve our service, then please let us know using the forms below:

Our Service Standards tell you what we promise our customers. You can read our full Complaints Policy or Compensation Policy online too.
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Complaint

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How our complaints process works

Complaints Flowchart Stage 1
Complaints Flowchart Stage 2
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Opening Hours

Monday, Tuesday, Thursday, Friday 8:30am to 5:00pm
Wednesday 11:00am to 5:00pm

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Pride. Quality. Integrity. Innovation.

Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.​

©2022 Gloucester City Homes

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