Your Neighbourhood Patch Team

Your Neighbourhood Patch Team provides a wide range of valued housing-related services and support:

  • Neighbourhood Manager: Responsible for key housing issues related to your homes and neighbourhoods including: Anti-social behaviour (ASB), mutual exchanges, tenancy breaches and neighbourhood inspections.
  • Income Account Manager: Supporting Tenants to pay their rent on time as well as identifying and supporting those who might need assistance.
  • Enhanced Support Coach: Working with community partners, identifying and supporting tenants who require additional help to access services; ensuring they can manage their home and tenancy.
  • Community Safety and Enforcement Manager: Working with tenants and residents to address serious anti-social behaviour, managing safeguarding cases and tenancy breaches.
  • Tenancy Sustainment Advisors: Working across all Neighbourhood Patch Teams providing support and advice to tenants on managing and making the most of their income and ensuring they are accessing welfare benefits where appropriate.

Please see details for your Neighbourhood Patch Teams below.

The team can be contacted during our opening hours on 01452 424344 or email customer.experience@gch.co.uk

Abbeydale, Cathedral City, Hucclecote, Matson Central, Matson South, Cheltenham, Barnwood, Bentham

silhouette of male

Adam
Mace

Neighbourhood Manager

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Damion
Beard

Income Account Manager

Nicholine Wirsiy

Nicholine
Wirsiy

Enhanced Support Coach

Lydia Jarvis

Lydia
Jarvis

Community Safety & Enforcement Manager

Badger Vale, Podsmead, The Lampreys, The Oval / Linden, Stroud, Quedgeley, Hardwicke, Twyning / Tewkesbury

Neighbourhood Patch Team

Chloe
Etheridge

Neighbourhood Manager

Melissa Jones - Income Account Manager

Melissa
Jones

Income Account Manager

Elaine Meyer

Elaine
Meyer

Enhanced Support Coach

Claire Long

Claire
Long

Community Safety & Enforcement Manager

Matson East, Matson North, Robinswood, Beaufort / Reservoir Road, Hempsted

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Katie
Bird

Neighbourhood Manager

Female shadow image

V
Kent

Income Account Manager

Nicholine Wirsiy

Nicholine
Wirsiy

Enhanced Support Coach

Lydia Jarvis

Lydia
Jarvis

Community Safety & Enforcement Manager

Chequers, Kingsholm, Barton, Tredworth, Whitminster

Laura Mann - Housing Officer at GCH

Laura
Mann

Neighbourhood Manager

photo of Simone

Simone
Curran

Neighbourhood Manager

Image of Nattesha

Nattesha
Foster

Income Account Manager

Nicholine Wirsiy

Nicholine
Wirsiy

Enhanced Support Coach

Lydia Jarvis

Lydia
Jarvis

Community Safety & Enforcement Manager

Elmbridge, Longlevens, Westgate, White City, Brockworth

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Shereen
Martin

Neighbourhood Manager

silhouette of male

Mark
Phillips

Income Account Manager

Elaine Meyer

Elaine
Meyer

Enhanced Support Coach

Claire Long

Claire
Long

Community Safety & Enforcement Manager

Coney Hill, Holmleigh, Severn, Tuffley, Maisemore, Highnam

James Nelmes

James
Nelmes

Neighbourhood Manager

Image of Angela

Angela
Singh

Income Account Manager

Elaine Meyer

Elaine
Meyer

Enhanced Support Coach

Claire Long

Claire
Long

Community Safety & Enforcement Manager