Paying Rent and MyGCH

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Rent is important, as the rent payments we receive fund the vital services we deliver to our customers, including repairs, home improvements and support for your communities. This is why it’s so important that your rent is paid regularly and on time and that it is the first payment you make when budgeting your money and paying your bills.

Ostrich with head in sand

Are you struggling to make ends meet?

Please contact us straight away if you have money problems. Once we know that there is an issue we can often help by checking that you are receiving all of the correct benefits, working out the best way of paying your rent and putting you in contact with our partners who are able to provide a range of help.

When you can pay

  • Rent should be paid in advance of the payment cycle that you choose. You can pay either weekly, bi-weekly or monthly at the time of the month that works for you.
  • Weekly rent is charged every Monday, a rent account will be in arrears if a payment has not been received within the week in which it falls due.
  • If you are a joint tenant, both tenants are jointly liable for the rent payment. One of you is still liable, even if the other leaves the home and you are still on the tenancy.
  • If you have any concerns or queries with paying your rent please contact your Income Account Officer or email

How to pay your rent

  • Direct Debit – you can set up an automatic payment at the frequency of your choice. Call us today or complete the Direct Debit form below.
  • Pay online via MyGCH. Once registered tenants can make payments and view balances.
  • Paypoint or Post Office – you can pay with cash, card or cheque at any Paypoint or Post Office throughout the country. You will need to take your rent card with you. If you need a replacement rent card please contact us.
  • Call 0330 041 6497 to pay by debit or credit card.
  • Housing Benefit direct to us as your landlord – If you need any assistance with benefits including Universal Credit please get in contact with our Tenancy Sustainment Team.  

If you fall behind with your rent payments, we will...

  • Inform you promptly when you fall into rent arrears
  • Negotiate realistic repayment arrangements for arrears
  • Offer Tenancy Sustainment Officer’s help, support and advice
  • Advise you of the course of action we will take, and the consequences of non-payment
  • Take legal action against tenants who fail to pay rent and other charges