What if a repair is not done on time?

We will always aim to complete repairs within our specified time limits.

If a repair engineer does not visit your home within the response time or keep to a specific appointment time agreed with you please contact us so we can follow this up.

Under the Right to Repair regulations, you have a right to have certain repairs (which could affect your health and safety) completed within set time limits. If you want to find out more about the Right to Repair, please contact us.