If you want to end your tenancy you will need to let us know by completing a notice of termination. You must give us at least four weeks’ termination notice in writing ending on a Sunday unless we agree to a notice ending on a different day. You can submit a notice of termination online. You […]
How do I end my tenancy? Read More »
We have four types of repairs: Emergency, Urgent, Routine and Major Works. Emergency Your emergency will be attended within 24 hours. We will prioritise calls based on the nature of the emergency and the vulnerability of the customers living in the household. An emergency is any defect that puts the health, safety or security of
What are the response times for repairs? Read More »
Condensation can occur in any home and there are 3 main steps to take to prevent it from developing into dampness and mould. Step 1 – Reduce the amount of moisture you produce. Step 2 – Improve the ventilation in your home. Step 3 – Keep your home well heated. If you are confident that
How do I stop condensation, damp and mould? Read More »
Laundries We provide laundry equipment on our main 8 Independent Living Schemes. There is a charge for use of the machines at £1.40 per washing cycle per load and £1.00 per tumble dryer per load. Please bear in mind that the Independent Living Team do not keep or supply change for these machines as they are
What facilities are at Independent Living Schemes? Read More »
By law, we must carry out Home Safety Checks at every property each year. The aim of this check is to service any gas fires, boilers and water heaters in your home. We will also test your smoke and carbon monoxide alarms, where fitted. We will also carry out a visual inspections of your flat
What are Home Safety Checks? Read More »
Send us an email: Housing, Anti-Social Behaviour, Rent & Independent Living – customer.experience@gch.co.uk Repairs – repairs@gch.co.uk Homeless Team – homeless@gch.co.uk Tenancy Sustainment – tenancy.sustainment@gch.co.uk Leaseholders – customer.experience@gch.co.uk We’re on the phone:Customer Experience Team: 01452 424344 Write to us:Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG Visit our office:Our Customer Hub is open for pre-arranged appointments only.This is not
How can I contact GCH? Read More »
Our Estate Services Team complete practical work to maintain your community and communal areas. The Estate Services Team follow a 4-week schedule from Monday to Friday that covers Podsmead, Tuffley, Quedgeley, Matson, Robinswood, Barton and Tredworth, Westgate and Kingsholm and other smaller areas around the city. This means that each area is visited at least
What do the Estate Services team do? Read More »
We know that your local environment is important to you and your quality of life. Our grounds maintenance partner looks after the grassed areas in your neighbourhood. They will:
How do you maintain grass and landscaped areas around my home? Read More »
Your home has a permitted number of people who can live in it. This number is given in your Tenancy Agreement. The number of people who should live in a home depends on: If you think you or your family are living in overcrowded conditions, please contact us or alternatively Gloucester City Council on 01452
When is a home overcrowded? Read More »
If you find you need emergency accommodation: If you require emergency accommodation, you will need to present to a local authority Homelessness Team. They will make you an appointment with a Housing Options Advisor who will discuss options and provide you with housing advice on securing alternative accommodation. Please note that you may not qualify
What happens if I need emergency accommodation? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
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