What is a Section 20B Notice?A Section 20B Notice is a formal notification sent to leaseholders and tenants when the final accounts for service charges are not available within 18 months of the costs being incurred. This notice informs you of the provisional costs related to your service charges and preserves thelandlord’s right to recover
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Hate Incidents & Crimes Gloucester City Homes take all hate crime incidents in any form against any member of our community, including our staff and contractors and associated agents extremely seriously and will deal with all reports in line with this policy. These will be passed to uur Homes & Neighbourhood Team to investigate. Partners
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If you want to end your tenancy you will need to let us know by completing a notice of termination. You must give us at least four weeks’ termination notice in writing ending on a Sunday unless we agree to a notice ending on a different day. You can submit a notice of termination online. You
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Laundries We provide laundry equipment on our main 6 Independent Living Schemes. We provide laundry facilities at our independent living sites. There is a charge for using the machines and they accept card payment only. The machines are supplied and maintained by an external contractor. Motor Scooter Facilities There are storage facilities for motor scooters
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Send us an email: Housing, Anti-Social Behaviour, Rent & Independent Living – customer.experience@gch.co.uk Repairs – repairs@gch.co.uk Homeless Team – homeless@gch.co.uk Tenancy Sustainment – tenancy.sustainment@gch.co.uk Leaseholders – leaseholders@gch.co.uk We’re on the phone:Customer Experience Team: 01452 424344 Write to us:Gloucester City Homes, Railway House, Bruton Way, Gloucester GL1 1DG Visit our office:Our Customer Hub is open for pre-arranged appointments only.This is not
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Your home has a permitted number of people who can live in it. This number is given in your Tenancy Agreement. The number of people who should live in a home depends on: If you think you or your family are living in overcrowded conditions, please contact us or alternatively Gloucester City Council on 01452
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If you find you need emergency accommodation: If you require emergency accommodation, you will need to present to a local authority Homelessness Team. They will make you an appointment with a Housing Options Advisor who will discuss options and provide you with housing advice on securing alternative accommodation. Please note that you may not qualify
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We have 3 main types of tenancy. A Starter Tenancy – This is a 12-month stater- tenancy for new tenants that become a tenant of GCH. If there are no problems during your starter tenancy, this will convert to an assured tenancy.During this time, you are not eligible for mutual exchange or allowed to upgrade the
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You can make improvements, alterations and additions to your home provided that you have gained our consent in writing and all other necessary approvals We will not unreasonably withhold our consent. However we may make it conditional that the works are carried out to a certain standard. If you don’t gain our consent or comply with
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Tenants must ask our permission before installing CCTV because we must be sure that the system doesn’t break the law or damage any property. We will not withhold permission if the following applies: We will not provide consent or may withdraw consent if residents are not meeting these conditions or have not sought prior consent
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