If your boiler won’t switch on in freezing weather, you might have a frozen condensate pipe. Watch the video below to see how to unfreeze it. Locate the condensate pipe: Find the white plastic pipe that comes out of the bottom of your boiler. This is the condensate pipe, and it’s prone to freezing in […]
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You can make use of your room thermostat to keep your home comfortable and save energy. Watch the video below to see how. To adjust the temperature, locate the controls. There are usually buttons for up and down. Press the up or down buttons to set your desired temperature. You’ll feel the warmth or coolness
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A simple task that can make a big difference in keeping your home warm and cozy is bleeding your radiators. Watch the video below to see how it’s done. Make sure your heating system is turned off. This ensures your radiator has cooled down enough for safe bleeding. Find the bleed valve on the side
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Remove any visible debris or gunk from the sink drain. Try carefully pouring a kettle of hot water down the drain. Hot water can often break down grease and soap residue. Use a plunger to give a few firm plunges to create pressure and dislodge any blockages. If you’ve still got standing water in your
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Your fuseboard protects your home from faulty appliances or wiring. If a switch on your fuseboard trips, you can locate the fault through a process of elimination. Find your fuseboard. It’s usually in a cupboard, hallway, or near the entrance to your home. Read the labels. Each switch or fuse should have a label. Lights,
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If you notice a small leak from a tap, toilet, or appliance, you can often stop the water while you wait for repairs by isolating the supply. Here’s how to do it safely: 1. Locate the isolation valveMost taps, toilets, and appliances have a small valve on the pipe feeding them. It’s usually under the
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What is a Section 20B Notice?A Section 20B Notice is a formal notification sent to leaseholders and tenants when the final accounts for service charges are not available within 18 months of the costs being incurred. This notice informs you of the provisional costs related to your service charges and preserves thelandlord’s right to recover
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Hate Incidents & Crimes Gloucester City Homes take all hate crime incidents in any form against any member of our community, including our staff and contractors and associated agents extremely seriously and will deal with all reports in line with this policy. These will be passed to uur Homes & Neighbourhood Team to investigate. Partners
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If you want to end your tenancy you will need to let us know by completing a notice of termination. You must give us at least four weeks’ termination notice in writing ending on a Sunday unless we agree to a notice ending on a different day. You can submit a notice of termination online. You
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We have four types of repairs: Emergency, Urgent, Routine and Major Works. Emergency Your emergency will be attended within 24 hours. We will prioritise calls based on the nature of the emergency and the vulnerability of the customers living in the household. Example: an emergency is any defect that puts the health, safety or security
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