Can I change my name on my tenancy?
Yes, it is possible to change your name on your tenancy if you have official documentation to prove the change. You can complete a form online here.
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FAQs
Do you replace damaged windows and doors?
Internal Doors You are expected to pay for internal doors to be replaced. Regardless of whether this was due by accidental damage or criminal damage. External Doors If you or anyone in your home causes damage on external doors, we expect you to arrange to get this repaired. Alternatively you can ask us to repair
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Am I allowed pets in my home?
You need to ask permission to keep a pet. Such permission will not be unreasonably given, but we will take into account the type of pet and where you live. To request permission to keep a pet please complete a Pet Permission Form or request one from your Neighbourhood Manager. If permission is granted:You should only
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How should I check electrical safety?
Electrical Safety in your home is important to us. We want you to be safe and secure in your home. You can help to keep your family safe by knowing what to check for on electrical items in your home. If something isn’t quite right or you are unsure, remember to contact us and we will
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What should I do if there are problems with electricity in my home?
If your fittings or appliances are sparking, flickering or giving off shocks, Turn the mains switch at the consumer unit (fuse box) OFF where it is safe to do so and contact us as soon as possible so that we can raise an emergency repair. In the event the consumer unit is sparking or giving off shocks, then do
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What is Power of Attorney?
If you want someone to act on your behalf, you’ll need to give them Power of Attorney over your affairs. A lasting power of attorney (LPA) is a legal document that lets you appoint one or more people to help you make decisions or to make decisions on your behalf. This gives you more control
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Can you help with arrears and budgeting?
We have a team of friendly Tenancy Sustainment Advisors who can help you with budgeting, benefits and looking at how you can be better off. If you would rather look at your budget yourself you can use our online budget calculator. Our budget calculator is free for all tenants to use, once you have completed your
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What tenancy support can you offer?
For any tenancy-related issues or questions please contact your Neighbourhood Manager. They will be able to put you in contact with a range of staff and agencies. We also have in house teams including friendly Tenancy Sustainment Advisors who can help you with budgeting, payment options and benefits advice and also Enhanced Support Coaches who can assist you
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How do I stay safe in cold weather?
We want you to be warm and well in your home, below is our advice for keeping warm and well in cold weather. Hypothermia Hypothermia (when your body temperature falls below normal) is more likely to happen to someone who is elderly or very young and can happen if you are in a temperature of
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What are Former Tenant Arrears?
If you have arrears from a former tenancy, you can make payments towards the debt in the normal way by contacting our Customer Experience team at Customer.Experience@gch.co.uk. We will work with you to come to an arrangement for how you will pay us back the money that you owe us. If we cannot agree on
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