We have 3 main types of tenancy. A Starter Tenancy – This is a 12-month stater- tenancy for new tenants that become a tenant of GCH. If there are no problems during your starter tenancy, this will convert to an assured tenancy.During this time, you are not eligible for mutual exchange or allowed to upgrade the […]
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A recharge is when we charge tenants for costs we incur when the work is due to their actions or behaviour. For example, we may have to carry out repairs to the property because the resident has neglected or caused damage to their home. All work prices are based on the National Housing Federation’s Schedule of Rates
What are recharge costs? Read More »
Visit our Dealing with pests page for a useful A-Z of common pests and advice on how to deal with them. Serious outbreaks or infestations will need to be dealt with by Gloucester City Council’s Environmental Health Team. You can call them on 01452 396396 or visit their website.
How should I deal with pests? Read More »
You can make improvements, alterations and additions to your home provided that you have gained our consent in writing and all other necessary approvals We will not unreasonably withhold our consent. However we may make it conditional that the works are carried out to a certain standard. If you don’t gain our consent or comply with
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Tenants must ask our permission before installing CCTV because we must be sure that the system doesn’t break the law or damage any property. We will not withhold permission if the following applies: We will not provide consent or may withdraw consent if residents are not meeting these conditions or have not sought prior consent
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Yes, it is possible to change your name on your tenancy if you have official documentation to prove the change. You can complete a form online here.
Can I change my name on my tenancy? Read More »
Internal Doors You are expected to pay for internal doors to be replaced. Regardless of whether this was due by accidental damage or criminal damage. External Doors If you or anyone in your home causes damage on external doors, we expect you to arrange to get this repaired. Alternatively you can ask us to repair
Do you replace damaged windows and doors? Read More »
You need to ask permission to keep a pet. Such permission will not be unreasonably given, but we will take into account the type of pet and where you live. To request permission to keep a pet please complete a Pet Permission Form or request one from your Neighbourhood Manager. If permission is granted:You should only
Am I allowed pets in my home? Read More »
Electrical Safety in your home is important to us. We want you to be safe and secure in your home. You can help to keep your family safe by knowing what to check for on electrical items in your home. If something isn’t quite right or you are unsure, remember to contact us and we will
How should I check electrical safety? Read More »
If your fittings or appliances are sparking, flickering or giving off shocks, Turn the mains switch at the consumer unit (fuse box) OFF where it is safe to do so and contact us as soon as possible so that we can raise an emergency repair. In the event the consumer unit is sparking or giving off shocks, then do
What should I do if there are problems with electricity in my home? Read More »
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Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
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