Do you replace damaged windows and doors?

Internal Doors

You are expected to pay for internal doors to be replaced. Regardless of whether this was due by accidental damage or criminal damage.

External Doors

If you or anyone in your home causes damage on external doors, we expect you to arrange to get this repaired. Alternatively you can ask us to repair this and the cost will be recharged back to you.


You are expected to pay for glass to be replaced in windows even if this was due to accidental damage.

If criminal damage has occurred such as a break- in or vandalism, we will carry out the necessary work to make your home safe. We will not charge you for the work if you can give us a police crime reference number (not an incident number). If you are unable to provide this information you will be recharged.