We have a team of friendly Tenancy Sustainment Advisors who can help you to address any financial problems that you may be experiencing. We can help you with: Universal Credit advice and support making a claim or amendments to your claim Completing benefit applications, or liaising with other agencies such as the Department of Work and Pensions […]
What help is available with paying rent? Read More »
Decent Homes Standard In 2000, the Government brought in rules about the quality of homes tenants rent from councils or housing associations. The standard is: A decent home will be warm, weatherproof and have reasonably modern facilities.These are the main things taken into account when deciding if a home meets the Decent Homes Standard. A
What is the Decent Homes Standard? Read More »
We do not provide furniture, carpets or curtains when letting our homes. If you receive benefits, we can tell you about organisations which may be able to help you buy them.
Do you provide furniture, carpets and curtains in your houses? Read More »
We want to hear about your experience with us and welcome your suggestions, compliments and complaints. You can make them here.
How do I make a suggestion, compliment or complaint? Read More »
Smoke and heat alarms Fire detection is the best way to protect yourself from fire. Smoke and heat alarms give you an early warning of a fire in your home. We provide smoke detectors in all our homes. Your home should have a smoke alarm fitted on every floor and where a room is used
What fire detection methods are there in my home? Read More »
You can choose to pay your rent and charges weekly, fortnightly or monthly. Paying your rent should be a priority and it is payable to Gloucester City Homes. If you are a joint tenant, both tenants are jointly liable for the rent payment. Both of you are still liable, even if one of you leaves
When should I pay my rent? Read More »
What to do if you find, or are notified that there is asbestos in your home. What is asbestos? It is a natural fibre and was used in a wide range of building materials and products up to the 1990’s because it is a good insulator and resistant to fire. Homes built since the mid-1990s
What should I do if I suspect there is Asbestos in my home? Read More »
We are no longer informed of deaths so please ensure you inform us directly.
Are GCH notified when a tenant’s death is registered? Read More »
Anti-Social Behaviour If you are suffering from anti-social behaviour you can report this to us by calling 01452 424344, or by making a report online For reports of Criminal Activity (examples include: drug dealing; illicit drug use; violent or threatening behaviour; assault; criminal damage; sexual assault; theft/burglary; cuckooing) then please call the police in the first instance. If
How do I report ASB, Hate Crime or Domestic Abuse? Read More »
When you move into your new home we want to help you get things the way you want them. Our Standard: If your home is poorly decorated we will either: Offer you a voucher from our decoration voucher scheme towards the cost of buying decorating materials of your choice. If you are vulnerable and have
How should I decorate my new home? Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.
©2023 Gloucester City Homes