If you want someone to act on your behalf, you’ll need to give them Power of Attorney over your affairs. A lasting power of attorney (LPA) is a legal document that lets you appoint one or more people to help you make decisions or to make decisions on your behalf. This gives you more control over what happens to you if you have an accident or an illness and cannot make your own decisions. There are 2 types of lasting power of attorney, one for health & welfare and one for property & financial affairs. You can choose to make one type or both. GCH will only be able to act on the power of attorney if you have one from property & financial affairs.
We can speak to this person on behalf of customers if they wish to discuss payments, care needs or tenancy decisions and all we need is a copy of the form.
We can speak to someone who is your power of attorney if they wish to discuss your rent account, make payments or make decisions about your tenancy. All we need is a copy of the legal power of attorney document.
You can allocate someone to speak to us on your behalf and can do this without the power of attorney, however, this will just give them authority to discuss aspects of your tenancy with them on your behalf, but will not give them the ability to make decisions about your tenancy. If you would like to nominate someone who we can discuss your tenancy with, you will need to submit a Consent to Share Form. Please contact our Customer Experience Team if you would like to request a printed copy of this form.