How do I make a suggestion, compliment or complaint?
We want to hear about your experience with us and welcome your suggestions, compliments and complaints. You can make them here.
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FAQs
What fire detection methods are there in my home?
Smoke and heat alarms Fire detection is the best way to protect yourself from fire. Smoke and heat alarms give you an early warning of a fire in your home. We provide smoke detectors in all our homes. Your home should have a smoke alarm fitted on every floor and where a room is used
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When should I pay my rent?
You can choose to pay your rent and charges weekly, fortnightly or monthly. Paying your rent should be a priority and it is payable to Gloucester City Homes. If you are a joint tenant, both tenants are jointly liable for the rent payment. Both of you are still liable, even if one of you leaves
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What should I do if I suspect there is Asbestos in my home?
What to do if you find, or are notified that there is asbestos in your home. What is asbestos? It is a natural fibre and was used in a wide range of building materials and products up to the 1990’s because it is a good insulator and resistant to fire. Homes built since the mid-1990s
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Are GCH notified when a tenant’s death is registered?
We are no longer informed of deaths so please ensure you inform us directly.
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What is Anti-Social Behaviour and how do I report it?
Anti-social behaviour covers a wide range of actions that cause nuisance, harm or distress to others. Whether behaviour is considered anti-social depends mainly on the impact it has on other people. Behaviour that is more frequent or persistent is more likely to be considered as anti-social. The seriousness and impact of the behaviour also matters.
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How should I decorate my new home?
When you move into your new home we want to help you get things the way you want them. Our Standard: If your home is poorly decorated we will either: Offer you a voucher from our decoration voucher scheme towards the cost of buying decorating materials of your choice. If you are vulnerable and have
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What are Court Orders?
There are different types of court orders and we may use the below to manage our tenancies: Suspended possession This suspends the possession of your home based upon an agreement to pay your rent (for arrears) or change your behaviour (for anti-social behaviour). If you stick to what the court has ordered you to do
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What are the Rent Service Standards?
Paying Your Rent – Our Service Standards We want to support you by providing the best possible advice to help you make your rent payments. As part of our Service Standards, we will: Give you easy-to-understand information on; arrears, the help we can offer, actions we may take and independent advice agencies. Manage rent accounts well
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How can you adapt my home to support independent living?
There are two types of adaptation work we can carry out Minor work (funded by GCH) May include: Grab bars Lever taps Additional stair rails Handrails Lowered light switches Raised electric sockets Specialist smoke alarms You can request minor adaptations by contacting us directly in the same way as you would raise a repair. Major
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