What are planned repairs?

Planned programme of repairs

We may not carry out all routine repairs as soon as you report them. Where a repair does not cause immediate inconvenience or present a danger to occupants or to the public, we may include them in a planned programme of repairs.

Planning repairs in programmes means that we can carry out similar repairs to a number of properties in a road or neighbourhood at the same time, which is more efficient. An example would be replacing gutters to a number of homes in the same road.

We will tell you if we are putting your repair in a planned programme within 5 working days of you reporting it. Also, we will tell you when we expect the programme to start and end.

We also undertake annual planned maintenance checks to your homes which include the following:

  • Communal heating systems
  • Communal lighting and electric car park barriers
  • Individual and communal smoke alarms and Carbon Monoxide alarms
  • Communal door entry systems
  • Communal fire alarms
  • Lifts

It can also include:

  • The regular painting of rendering on the outside of individual homes or blocks of flats and maisonettes
  • Painting communal areas inside blocks of flats and maisonettes

Our Service Standards when improving your home are that we will:

  • Ensure you have a clear point of contact for all work being completed in your home
  • Provide proof of identity before entering your home
  • Wear uniforms that display our name
  • Drive vehicles that clearly show the home-improvement partner’s name and that they are working in partnership with us
  • Do the work to a good standard
  • Use good-quality materials
  • Where possible, we will offer you a choice of style and colour of kitchens, bathrooms, floors, doors, fires and surrounds etc.
  • Do the work while you stay in your home
  • Give you extra help if you have special needs
  • Ensure you are not left overnight without electricity and essential facilities
  • Post-inspect a percentage of work, to ensure that our contractors are delivering a high standard of workmanship and you are happy with our service