This is the description of Tenancy and Home
Tenants must ask our permission before installing CCTV because we must be sure that the system doesn’t break the law or damage any property. We will not withhold permission if the following applies: We will not provide consent or may withdraw consent if residents are not meeting these conditions or have not sought prior consent […]
Can I install CCTV? Read More »
Yes, it is possible to change your name on your tenancy if you have official documentation to prove the change. You can complete a form online here.
Can I change my name on my tenancy? Read More »
You need to ask permission to keep a pet. Such permission will not be unreasonably given, but we will take into account the type of pet and where you live. To request permission to keep a pet please complete a Pet Permission Form or request one from your Neighbourhood Manager. If permission is granted:You should only
Am I allowed pets in my home? Read More »
If you want someone to act on your behalf, you’ll need to give them Power of Attorney over your affairs. A lasting power of attorney (LPA) is a legal document that lets you appoint one or more people to help you make decisions or to make decisions on your behalf. This gives you more control
What is Power of Attorney? Read More »
For any tenancy-related issues or questions please contact your Neighbourhood Manager. They will be able to put you in contact with a range of staff and agencies. We also have in house teams including friendly Tenancy Sustainment Advisors who can help you with budgeting, payment options and benefits advice and also Enhanced Support Coaches who can assist you
What tenancy support can you offer? Read More »
If you have arrears from a former tenancy, you can make payments towards the debt in the normal way by contacting our Customer Experience team at Customer.Experience@gch.co.uk. We will work with you to come to an arrangement for how you will pay us back the money that you owe us. If we cannot agree on
What are Former Tenant Arrears? Read More »
Yes, you will need to buy your own TV licence unless are aged over 75. Customers over the age of 75 qualify for a free TV licence, if you live in an Independent Living Scheme please contact your Independent Living Officer for information. Existing Sheltered Housing customers who are on the Concessionary TV Licence will
Do I need a TV licence? Read More »
If you have a water emergency in your home such as a burst pipe or flooding: To stop flooding, turn the mains stoptap to the right (clockwise ↵) or press the surestop switch (if there is one). If you need to shut off the supply of water to a fitting, such as a toilet or basin,
What should I do if my home has a burst pipe, leaking appliance, flooding or no water? Read More »
You are responsible for replacing door locks or keys when keys are lost or broken, or you get locked out. This includes window and garage keys. In the event that you lose your keys, you should contact a local, reputable locksmith. If you have contents insurance, check your policy as you may be covered. Find
What happens if I lose my keys? Read More »
Decent Homes Standard In 2000, the Government brought in rules about the quality of homes tenants rent from councils or housing associations. The standard is: A decent home will be warm, weatherproof and have reasonably modern facilities.These are the main things taken into account when deciding if a home meets the Decent Homes Standard. A
What is the Decent Homes Standard? Read More »