For any tenancy-related issues or questions please contact your Neighbourhood Manager. They will be able to put you in contact with a range of staff and agencies. We also have in house teams including friendly Tenancy Sustainment Advisors who can help you with budgeting, payment options and benefits advice and also Enhanced Support Coaches who can assist you […]
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Our electrical servicing partner will inspect: • Emergency communal lighting is serviced every month by our in-house electrical division. • External communal lighting is serviced every quarter by our in-house electrical division. • If you see any lights flickering or not working as they should be then please call the repairs team and we will
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Water Safety covers Legionella, hot water and overheating thermostats. What is Legionnaires’ disease? Legionnaires’ disease is a type of pneumonia that can kill. It can affect anybody, however, it mainly affects vulnerable people due, for example, to age, illness, a lowered immune system or smoking. A bacterium called Legionella Pneumophila, and other bacteria that live
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We want you to be warm and well in your home, below is our advice for keeping warm and well in cold weather. Hypothermia Hypothermia (when your body temperature falls below normal) is more likely to happen to someone who is elderly or very young and can happen if you are in a temperature of
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If you have arrears from a former tenancy, you can make payments towards the debt in the normal way by contacting our Customer Experience team at Customer.Experience@gch.co.uk. We will work with you to come to an arrangement for how you will pay us back the money that you owe us. If we cannot agree on
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Yes, you will need to buy your own TV licence unless are aged over 75. Tenants over the age of 75 qualify for a free TV licence, if you live in sheltered housing accommodation please contact your Scheme Manager for information. Existing sheltered housing tenants who are on the Concessionary TV Licence will be invoiced
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If you suspect someone is guilty of tenancy fraud, contact us in confidence. Tenancy fraud can include: Someone moving out and letting their home to someone else, falsely obtaining a housing association or council property or someone not living at the property but living somewhere else You can report tenancy fraud online here
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We will always aim to complete repairs within our specified time limits. If a repair engineer does not visit your home within the response time or keep to a specific appointment time agreed with you please contact us so we can follow this up. Under the Right to Repair regulations, you have a right to
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If you smell gas, take these steps straight away: Do: Turn off your mains supply Open doors and windows Once outside, phone the emergency number 0800 111 999 Do Not use: matches, naked flames or cigarettes electrical switches (do not turn on your lights) mobile phones inside the building Carbon Monoxide Kills – but you cannot
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Fire Safety in your home is very important and we want you to be safe from the risk of fire in your home. If you can smell or see smoke, call 999 immediately. Chip Pan – Fire Risk & Safety Advice Chip pan fires cause one fifth of all accidental dwelling fires attended by the
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