News

Our Customer Commitment

We’ve developed a new Customer Commitment, which was unveiled at our recent colleague event.   Listening – really listening – to customers is a skill we’re trying hard to master. We haven’t always got it right. Until recently, we focussed on answering phone calls as quickly as possible, so that customers didn’t have to wait too

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Recycling Week is here!

Join the 20th anniversary of Recycle Week, 16-22 October! The theme is “The Big Recycling Hunt” – a fun way to learn what can and can’t be recycled. Let’s reduce waste in our GCH community by discovering commonly missed recyclable items such as:Bedroom Aerosols are commonly found in the bin, when they shouldn’t be! As

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GCH wins ‘Best Place to Work’ in GlosLive Business Awards

GCH scooped Best Place to Work in the GloucestershireLive Business Awards, beating off strong competition from Spirax Sarco, Ontic and Forge Motorsport. Collecting the trophy, Executive Director of Customer Experience Michael Hill said “We are thrilled to win this award in the company of some of the very best of Gloucestershire’s businesses. At GCH we

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TPAS National Scrutiny Week

This week four members of our  Customer Scrutiny Group attended the TPAS Scrutiny Conference in Loughborough. They had a busy but enjoyable day meeting with customers from other housing providers and hearing how scrutiny is being implemented in organisations elsewhere.   Good scrutiny is a true collaboration of customers and employees, using evidence to identify

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An e-bike did this…

In partnership with Gloucestershire Fire & Rescue Service, the Gloucestershire Housing Providers Forum are encouraging our local residents to be aware of the potential dangers posed by lithium-ion batteries. These can be found in e-bikes, e-scooters and some mobility scooters, they can be a fire risk item if the charging instructions are not followed correctly.

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