Supporting ASB Awareness Week
ASB Awareness Week (29 June to 5 July 2026) is a national campaign that shines a spotlight on the impact anti-social behaviour can have on individuals and communities.
Throughout the week we’ll be sharing information, customer stories and examples of how we work with customers and partners to tackle ASB, support victims and build stronger communities.
Monday 29 June – Understanding the ASB landscape
We’ll be supporting the national launch of ASB Awareness Week and explaining how customers can report concerns to GCH and our partner agencies
Tuesday 30 June – Victims’ Day
We are raising awareness of cuckooing, which is now a criminal offence, and sharing a real-life case study that highlights the impact it can have on victims and communities.
Wednesday 1 July – Let’s Talk ASB
Our Neighbourhood team will be out speaking directly with customers between 5pm and 6.30pm in Matson, Podsmead and Tuffley.
Thursday 2 July – Partnership working
In partnership with the local community policing team, the Community Engagement Vehicle will be visiting Westgate and Kingsholm – come and say hello.
• Outside St Nicholas Court, GL1 2QZ (9.30am–11.30am)
• Outside Clapham Court, GL1 3DD (1-3pm)
Our teams work in close partnership with the police, local councils, and other agencies, and we offer tailored support to both those experiencing and those causing ASB. We also use tools like mediation, referrals for specialist help, and, when necessary, legal action.
If you are experiencing ASB please report it to us here, by emailing us or calling 01452 424344. However, if you are in immediate need of assistance, or if a crime is in progress, then phone 999.
To report to the police please phone 101 (non-emergency number) or report to the Police online. If you wish to report crime anonymously then you can report through Crimestoppers on 0800 555 111 or report online.
If you do make a report to the Police, please let GCH know that this has happened along with any incident/crime numbers.
Wednesday 1 July
Wednesday 1 July 2026 5pm - 6.30pm
Our Neighourhood team will be in Matson, Podsmead and Tuffley to talk to residents about anti-social behaviour.
Thursday 2 July
The police community engagement vehicle is visiting Westgate and Kingsholm
St Nicholas Court, Westgate 9.30-11.30am
Clapham Court, Kingsholm 1-3pm
Recent ASB cases we have dealt with
At GCH, your Neighbourhood Managers deal with low level ASB and tenancy breaches. We also have two Community Safety and Enforcement Managers who address serious anti-social behaviour, managing safeguarding cases and tenancy breaches. Here are some of the cases they have been working on recently:
We discussed options and potential solutions with Jane working alongside other professional agencies. With our guidance and help, Jane opted to be rehoused in another area. She was found secure accommodation with another council and her sons were removed from the property under the supervision of the police and GCH colleagues.
Jane now lives safely in another area away from a dangerous and volatile environment and with the proper care in place for her illness.
Vicky had been suffering from domestic abuse for years without telling anyone, but things changed after a particularly violent attack, when her concerned neighbours called the police and contacted GCH. The perpetrator was arrested, but as the tenancy was in his sole name, Vicky had no rights to the tenancy. Suffering from anxiety and worried about losing her support network, Vicky was fearful of moving out into temporary accommodation.
GCH worked with partner agencies to identify the best outcome for Vicky and supported her to obtain a Non-Molestation Order within six weeks. Meanwhile the police extended the perpetrator’s bail conditions while arrangements were made for a court hearing. At the court hearing, a Transfer of Tenancy order was granted.
Vicky said “It’s had a massive impact on my life because if I had to move out and start somewhere that I didn’t know and where I wasn’t comfortable, it would set my anxiety off a lot. The neighbours are really supportive as well. I found it easier to have a life here.”
Our Neighbourhood Manager and Community Safety and Enforcement Manager investigated the incident by reviewing CCTV footage and discussing it with the customer. They explained that even though they were the victim of an assault, they are responsible for the behaviour of everyone living in or visiting their home. The customer has been recharged for the damage caused to the wall and carpet in the communal area and issued with a warning letter.
GCH is committed to ensuring that customers feel safe in their homes.
Robert said: “There used to be issues with people causing major problems. It was impacting everybody who lived there, including the people in the flats in a way, because their lives weren't particularly healthy. The whole atmosphere in the block of flats was negative, dark, worried, anxious.”
The visitors to both flats were ‘cuckooing’ our customers and taking advantage of their vulnerabilities – alcohol abuse, disabilities and mental health issues. We initially tried to stop the behaviour by agreeing an Acceptable Behaviour Contract, finding alternative accommodation for one of the vulnerable customers, and eventually obtaining and Anti-Social Behaviour Order and a Partial Closure Order.
“I was well aware that it wouldn't happen overnight,” said Robert. “I knew it was going to be a process because obviously you're dealing with people's lives and where they live. But I knew everybody that was involved was committed for the long run and it worked out. The hard work GCH did along with the police have made it 100% better now. The whole block is happier, more content, more able to get on with our lives. We know that we can depend on GCH’s Neighbourhood team to help us.”
Irene had decorated her window and part of the shared garden with bright, colourful lights. She loved Christmas and wanted to bring some cheer to the scheme. However, one or two neighbours said that the lights were impacting their health and wellbeing, from disturbed sleep and overstimulation to difficulty relaxing in their own homes.
Although the lights were adjusted to reduce disruption, the situation remained tense, and several residents began to withdraw from community life. We supported all parties with individual conversations and then offered mediation as a way to rebuild understanding. With the help of Restorative Gloucester, two residents took part in a form of shuttle mediation – where messages are exchanged through a trained practitioner rather than in person. The process has helped the residents reach an agreement about how they would treat each other and begin to rebuild trust. It was a positive step and showed how talking things through can really help when there’s a disagreement.