News

Today we hand over the keys to 25 new homes on Denmark Road, Gloucester. We have transformed the former NHS mental health clinic into 25 new apartments for social rent. The original Victorian red-brick building has been converted into nine flats while alongside it, a sympathetically-designed new block of 16 flats has been built.   […]

Total Mobile launches this week This week we rolled out our brand-new repairs system – Total Mobile. This upgrade is all about giving you a more streamlined and user-friendly experience when reporting a repair. What does this mean for you?  Reporting a repair – Continue to report repairs as you do now – through your MyGCH

We are working with The Brick Project to create a community art project for Fountain Square this autumn. The giant mural made up of hundreds of individually painted bricks will bring a splash of colour to our Fountain Square wall opposite The Folk of Gloucester museum. The organisers want everyone in the area to help decide

We’re pleased to share our first full year of Tenant Satisfaction Measures (TSMs). TSMs are a way to gauge how well social housing providers are doing. Developed by the Regulator of Social Housing (RSH) in April 2023, these measures were created with input from customers and housing providers to ensure they reflect what really matters

Our Neighbourhood Manager worked with Gloucester City Council to raise awareness about recycling among our new customers at Northgate. They put up colourful posters in the bin storage area explaining what should go where and spent time chatting with customers and issuing each flat with leaflets, a recycling bag and a roll of food waste

We apologise that some customers have or may shortly receive gas safety check letters from us in error. We are currently testing our new repairs system and the test letters should not have been sent. Some of the letters may have been addressed to other household members and not the primary tenant. We will write

We are experiencing some technical issues with our web portal MyGCH. Our providers are looking into it urgently and will work to get it fixed as quickly as possible, so that customers can get access to their accounts for rent statements, payments and reporting repairs. We are sorry for the inconvenience and thank you for

Gloucestershire Domestic Abuse Local Partnership Board wants to learn about people’s lived experience of domestic abuse so that they can assess the level of need in the county. They’ve asked us to share their consultation surveys for victims/survivors of domestic abuse; perpetrators; professionals’ responses to domestic abuse; and people who have experienced domestic abuse within

After several years of consultation and planning, we have at last submitted our planning application for the regeneration of Podsmead. The plans include a renewed local centre providing new shops and a community space, with an improved road layout, cycle routes and pedestrian routes across the site. They will create a new sense of neighbourhood

What’s inside:This month two brave customers share their stories about surviving a terrifying house fire and escaping domestic abuse. We’re investing to improve blocks of flats in Tuffley and Matson and we’ve been able to help some customers with disabled facilities grants and unclaimed benefits. Plus find out how to enter this year’s Garden competition