Our latest Tenant Satisfaction Measures (TSMs) report shows encouraging signs that customers are seeing improvements in areas they’ve told us matter most. The results show that satisfaction with how we listen and act on customer feedback improved during the year and satisfaction with the time taken to complete repairs also increased. While we’re pleased to […]
Tenant Satisfaction Measures results Read More »
In the past five weeks we’ve attended four fires at GCH properties. Thankfully, everyone is safe. However, each incident caused disruption, damage and unexpected costs – and none of the households affected had home contents insurance. These situations show how quickly fires can start in everyday situations, and how a few simple precautions can make
Simple steps to help prevent a house fire Read More »
We’ve listened to customer feedback and are making a small change to our monthly drop-in service at our GCH Customer Hub, where you can come along and chat with members of our team. From January 2026, our face-to-face drop in sessions will take place on the last Friday of the month. These sessions give the
Monthly drop-in service at our Gloucester Hub Read More »
We’ve published our fifth Sustainability Report, which shares the progress we’ve made over the past year to support our customers, communities and the environment. Inside, you’ll see the steps we’ve taken to run our services in a more sustainable and responsible way – from reducing our environmental impact to providing support where it’s needed most.
Sustainability Report 2024/25 Read More »
We’re pleased to share our fourth Sustainability Report. As a values-led social business, this report highlights the work we’ve done over the past year to make a positive impact on our customers, communities, and the environment. In the report, you’ll find how we’ve taken steps to ensure our operations are sustainable and socially responsible. From supporting
Sustainability Report 2023/24 Read More »
We’re still buzzing from an amazing day at Pride in Gloucestershire on Saturday! This year we invited everyone to leave their mark, by decorating a handprint on our ‘Proud To Be Me’ canvas. A beautiful way to celebrate individuality and self-expression. We also ran a bracelet making station for our younger (or young at heart)
An amazing day at Gloucester Pride! Read More »
Total Mobile launches this week This week we rolled out our brand-new repairs system – Total Mobile. This upgrade is all about giving you a more streamlined and user-friendly experience when reporting a repair. What does this mean for you? Reporting a repair – Continue to report repairs as you do now – through your MyGCH
Launch of our new repairs system Read More »