At GCH we strive to provide our Customers with good quality, professional customer service. We will treat you with respect and respond to your enquiries in a timely manner. In return we ask that you are respectful of others, provide us with constructive feedback and engage with us to help us continually improve our services. […]
What are GCH’s General Service Standards? Read More »
Yes, both tenants wishing to swap homes must have the permission of both landlords before they can move. Formal legal paperwork will need to be completed by all parties as part of the process. What would happen if I moved without permission? If you move without permission you will have lost security of tenure and could
Do I need permission to swap homes and are there any conditions? Read More »
Gloucester City Homes do not cover your contents as part of your tenancy agreement. Home contents insurance is designed to help protect your possessions. No matter how careful you are, there’s always a risk that your belongings could be broken, damaged or stolen so home contents insurance can help provide peace of mind should the
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You can find information on services on the Council’s website or you can call 01452 396396 and ask for the service you need. In March 2015, Gloucester City Council’s housing was transferred to the ownership of Gloucester City Homes. Gloucester City Council monitors our services to ensure that we deliver the promises set out in the Offer
How do I contact Gloucester City Council? Read More »
We know it is important to keep the communal areas around and leading up to your home clean. These are the cleaning standards for communal areas. Communal areas will be cleaned weekly or fortnightly depending on the contractual arrangements in place for each block. Our cleaning partners will clean: General communal areas, stairways, and lifts
How often do you clean communal areas in flats? Read More »