If you notice a small leak from a tap, toilet, or appliance, you can often stop the water while you wait for repairs by isolating the supply. Here’s how to do it safely: 1. Locate the isolation valveMost taps, toilets, and appliances have a small valve on the pipe feeding them. It’s usually under the […]
How do I isolate a leaking tap or appliance? Read More »
By law, we must carry out Home Safety Checks at every property each year. The aim of this check is to service any gas fires, boilers and water heaters in your home. We will also test your smoke and carbon monoxide alarms, where fitted. We will also carry out a visual inspections of your flat
What are Home Safety Checks? Read More »
If you find you need emergency accommodation: If you require emergency accommodation, you will need to present to a local authority Homelessness Team. They will make you an appointment with a Housing Options Advisor who will discuss options and provide you with housing advice on securing alternative accommodation. Please note that you may not qualify
What happens if I need emergency accommodation? Read More »
A recharge is when we charge tenants for costs we incur when the work is due to their actions or behaviour. For example, we may have to carry out repairs to the property because the resident has neglected or caused damage to their home. All work prices are based on the National Housing Federation’s Schedule of Rates
What are recharge costs? Read More »
Electrical Safety in your home is important to us. We want you to be safe and secure in your home. You can help to keep your family safe by knowing what to check for on electrical items in your home. If something isn’t quite right or you are unsure, remember to contact us and we will
How should I check electrical safety? Read More »
If your fittings or appliances are sparking, flickering or giving off shocks, Turn the mains switch at the consumer unit (fuse box) OFF where it is safe to do so and contact us as soon as possible so that we can raise an emergency repair. In the event the consumer unit is sparking or giving off shocks, then do
What should I do if there are problems with electricity in my home? Read More »
We want you to be warm and well in your home, below is our advice for keeping warm and well in cold weather. Hypothermia Hypothermia (when your body temperature falls below normal) is more likely to happen to someone who is elderly or very young and can happen if you are in a temperature of
How do I stay safe in cold weather? Read More »
If you smell gas, take these steps straight away: Do: Turn off your mains supply Open doors and windows Once outside, phone the emergency number 0800 111 999 Do Not use: matches, naked flames or cigarettes electrical switches (do not turn on your lights) mobile phones inside the building Carbon Monoxide Kills – but you cannot
What should I do if I smell gas in my home? Read More »
Fire Safety in your home is very important and we want you to be safe from the risk of fire in your home. If you can smell or see smoke, call 999 immediately. Chip Pan – Fire Risk & Safety Advice Chip pan fires cause one fifth of all accidental dwelling fires attended by the
How do I prevent fire in my home? Read More »
If you have a water emergency in your home such as a burst pipe or flooding: To stop flooding, turn the mains stoptap to the right (clockwise ↵) or press the surestop switch (if there is one). If you need to shut off the supply of water to a fitting, such as a toilet or basin,
What should I do if my home has a burst pipe, leaking appliance, flooding or no water? Read More »