Bairbre Lloyd

We’ve developed a new Customer Commitment, which was unveiled at our recent colleague event.   Listening – really listening – to customers is a skill we’re trying hard to master. We haven’t always got it right. Until recently, we focussed on answering phone calls as quickly as possible, so that customers didn’t have to wait too […]

Join the 20th anniversary of Recycle Week, 16-22 October! The theme is “The Big Recycling Hunt” – a fun way to learn what can and can’t be recycled. Let’s reduce waste in our GCH community by discovering commonly missed recyclable items such as:Bedroom Aerosols are commonly found in the bin, when they shouldn’t be! As

GCH scooped Best Place to Work in the GloucestershireLive Business Awards, beating off strong competition from Spirax Sarco, Ontic and Forge Motorsport. Collecting the trophy, Executive Director of Customer Experience Michael Hill said “We are thrilled to win this award in the company of some of the very best of Gloucestershire’s businesses. At GCH we

Due to an update of our direct debit service with allpay, GCH is now able to set up and process direct debits in 7 days rather than 12. Direct debit payments will now show on customers’ bank statements as ‘allpay’ rather than ‘Gloucester City Homes’. The change will take effect automatically and customers don’t need to

This week four members of our  Customer Scrutiny Group attended the TPAS Scrutiny Conference in Loughborough. They had a busy but enjoyable day meeting with customers from other housing providers and hearing how scrutiny is being implemented in organisations elsewhere.   Good scrutiny is a true collaboration of customers and employees, using evidence to identify

GCH has been shortlisted for Best Supported Housing (Rural/suburban) in the Inside Housing Development Awards. Inside Housing said “Supported housing plays an absolutely crucial role in society, providing homes that enable individuals to thrive and also reduce pressure on the NHS and care services. The judges will be looking for a development that best meets

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The winners of GCH’s 2023 Garden Competition have been revealed. Best Private Garden was awarded to Marissa Organ for her commitment to sustainability.  Best Balcony Garden was awarded to Nicholas Hayward.  Kevin Patterson won Best Communal Garden and £100 of gardening vouchers, thanks to our generous sponsors Safpro Winner of the Public Vote was Philomena Gammon for her eye-catching

Door wedges, folded up cardboard, pencils and… a spoon. Just some of the items our team found wedging open the doors during our quarterly fire door inspections. “Fire doors are there to protect the safety of everyone living in the building” explains Tara Jones, GCH’s Compliance Manager. “If a fire breaks out, the doors are