Bairbre Lloyd

We’re making improvements to MyGCH to enhance our payment services. As part of this work, customers will not be able to make card payments through MyGCH from 5:00pm on Monday 10 August until 9:00am on Friday 14 August. During this period, we will be transferring our online payment service from Allpay to PayPoint. During this […]

We’re pleased to share this year’s Annual Report, highlighting how we’ve been working with customers and communities to improve homes, services, and neighbourhoods. We’ve invested in existing and new homes, supported people facing financial hardship and homelessness, improved our repairs service, strengthened local partnerships and supported community groups. Most importantly, we’ve listened. If you’re interested in getting more

We are delighted to announce the winners of the 2026 Garden Competition: Robin Ballard – Best Private Garden Royston Thomas – Best Communal Garden (joint winner) Carol & Tony Payne – Best Communal Garden (joint winner) Deborah Davis – Public Vote Highly Commended were: Aaron Galbraith Ky Elder (Best Young Gardener) Marissa Organ (Best Bug

We are bringing a bold new look to the streets of Gloucester with the arrival of the first vehicles in our redesigned fleet. The new livery has been introduced as we bring our cleaning service in-house and creates one consistent look across our operational fleet. Instead of developing a separate identity for the cleaning team,

Hot weather can make homes feel uncomfortable, especially during the afternoon and evening. Here are some practical ways to help keep your home as cool as possible. Drawing on expert advice featured by BBC News, here are some simple ways to keep your home cooler during hot weather: 1. Let cooler air in and encourage

Tuesday 30 June marks Victims’ Day in ASB Awareness Week, a time to shine a spotlight on the experiences of those affected by anti-social behaviour and to encourage communities to speak up when something doesn’t feel right. One of the most harmful and often hidden forms of anti-social behaviour is cuckooing — where criminals target

ASB Awareness Week (29 June to 5 July 2026) is a national campaign that shines a spotlight on the impact anti-social behaviour can have on individuals and communities. Throughout the week we’ll be sharing information, customer stories and examples of how we work with customers and partners to tackle ASB, support victims and build stronger

The latest edition of GCH Connect is now available to read online. This issue highlights the many ways customers are helping shape what we do, from scrutinising services and joining customer groups to sharing feedback and getting involved in community projects. Inside the June issue you’ll find: An update on the Customer Scrutiny Group’s review

Children at Kingsholm Primary School are benefitting from improved outdoor learning opportunities thanks to support from our Community Impact Grants programme. We have funded a new polytunnel for the school allotment, which is run by Project Grow CIC, a Gloucester-based community organisation using growing and food projects to support health, wellbeing and community life. The

We are thrilled to announce that we have been shortlisted in five categories at the ASCP26 Safety & Compliance Awards. Best Response to Awaab’s Law Award Customer Service Excellence Award Heating Contractor of the Year Gaining Access Initiative of the Year Safety and Compliance Team of the Year The awards celebrate the very best in