Bairbre Lloyd

The government has confirmed new rules for rent convergence in social housing. This affects some homes where rents are currently below the standard “formula rent.” From April 2027, these rents can increase by inflation (CPI) + 1% plus £1 per week, and from April 2028 by CPI + 1% plus £2 per week, until they […]

From 1st April 2026, we will bring our cleaning service contract in-house to make it more flexible and responsive to customer feedback. With the new service comes a new role of Service Quality Engagement Officer. Laura, who has moved from our Independent Living team, will have a dedicated role focussed on listening to customers and

Cold weather can put extra strain on your home’s plumbing and heating, leading to leaks, frozen pipes, and other common problems. We’ve added a new section in our FAQs: DIY tips for looking after your home. The latest video guide shows you how to isolate a leaking tap or appliance safely using an isolation valve

A simple idea, a shared love of books and one determined community champion have helped create a new space for connection in Maisemore. Thanks to the efforts of GCH customer Mel Twyning, a Penguin Little Book Stop has been installed at Maisemore Village Hall, giving residents of all ages the chance to borrow, share and

Gloucester City Council has shared details of changes to waste and recycling collections over the Christmas period. Some collection days will change, but black bin collections remain fortnightly, so please check your dates before putting your bin out. The closed lid, no side waste policy still applies. Extra recycling The Council will accept extra recycling

A three-month partial closure order has been granted for a GCH property in the Kings Quarter area following persistent reports of anti-social behaviour. Claire Long, GCH’s Community Safety & Enforcement Manager said: “We worked with Gloucestershire Constabulary’s Gloucester Neighbourhood Policing Team and Solace to take this action to help protect the local community and reduce the

On International Human Rights Day, we are pleased to announce that we have been awarded the Domestic Abuse Housing Alliance (DAHA) Gold Accreditation – one of the highest awards in the UK for excellence in domestic abuse practice within housing. This recognition places GCH among a small number of housing providers nationally who have demonstrated

Matson Tree Festival is underway at Matson Baptist Church with lots of decorated trees from community groups and organisations working in Matson. GCH’s entry this year is a celebration of the Customer Voice and all the ways people living in a GCH home can have a voice in shaping our services, homes and communities. Each

The latest issue of GCH Connect is here, full of news, support and opportunities to get involved. This issue highlights the help available for Armed Forces communities, survivors of domestic abuse and the network of Community Pantries across the city. We’re also reporting back on Awaab’s Law and what customers have told us about rent