We have been recognised for our commitment to customer safety and service after winning the Customer Service Excellence award at the ASCP Safety and Compliance Awards 2026.
The awards celebrate organisations that demonstrate outstanding customer-focussed approaches to safety and compliance and recognise the work carried out every day to enable customers to live safely in their homes.
Over the past year our compliance team has achieved:
- 100% gas safety compliance across customers’ homes
- 98% customer satisfaction from surveys completed following home safety checks
We’ve also used the insights from our repair management systems Totalmobile and RepairSense to streamline services and reduce waiting times for repairs, helping to improve the overall customer experience.
Lee Duty, Director of Homes and Sustainability said:
“For me, the satisfaction result is just as important as the compliance figure. We have a responsibility to ensure every home is safe, but how we engage with customers throughout that process matters just as much.
I’m incredibly proud of the teams and partners involved in achieving these results and grateful to ASCP for bringing housing professionals together to share learning and challenge our thinking.”
We were also shortlisted in four other categories:
- Best Response to Awaab’s Law
- Heating Contractor of the Year
- Gaining Access Initiative of the Year
- Safety and Compliance Team of the Year
The ASCP Safety & Compliance Awards recognize the outstanding contributions of professionals and organizations working within the social housing and facilities management sectors to ensure safety and compliance.