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Advice on paying your rent during COVID-19

Despite the current situation all tenants must continue to pay their rent however our Tenancy Sustainment Team are here to help if you have concerns. The team are continuing to provide services via phone, email, text and post and can help with completing forms, providing food vouchers and advice about managing your rent payments in the current circumstances.

You can complete our free benefit assessment calculator and send it to one of our advisors for review. 

If your income has dropped and you currently receive no benefits, then a claim to Universal Credit may be required. Click here to do this online without the need to visit a job centre if you are self-isolating. The DWP are contacting people by phone in order to verify ID and complete claims and they will explain to you what you need to do to prepare for this. 

However, if you or your family are in receipt of tax credits, housing benefit or other government support then a better off calculation is recommended to ensure a claim for Universal Credit is the best route. Please contact our  Tenancy Sustainment Team  on 01452 833217 for advice. 

Please note – once a new claim has been made for Universal Credit you will be unable to return to legacy benefits (older types of benefits)

Council Tax Support

Tenants who receive Council Tax Support and are working age will receive up to an additional £150 reduction from their council tax bill. Click here for more information about the scheme.

Information if you are Employed 

The Government has introduced a Job retention Scheme to help protect workers. Information and updates can be found here

Information if you are Self Employed  

The Government has introduced a Self Employed Income Support Scheme which is a cash grant administered by HMRC. Individuals are asked not to contact HMRC now as they will invite applications using existing information that they hold.  

If you already claim Universal Credit 

If you already claim Universal Credit, you have agreed to search for employment in your claimant commitment. The Coronavirus pandemic has opened a lot of job opportunities and you should contact your work coach you to discuss this.  

Food Vouchers 

We understand that with a potentially reduced income you may find it difficult to feed your family in these unprecedented times. We are continuing to support our customers with food vouchers and are still asking applicants to undertake a financial assessment. We are working closely with Gloucester Foodbank and are issuing vouchers by email. Once a voucher is issued, recipients must then visit the food bank with ID or we can arrange a delivery if you are unable to collect.  

**Please note** The Foodbank are not issuing gas and electricity credits at present; you will need to speak directly with your utility provider to explain your circumstances if you need financial assistance at this time. 

For more information about community services and support to help you please click here. 

Government guidance for tenants can be found here.