How do I report ASB, Hate Crime or Domestic Abuse?

Anti-Social Behaviour

If you are suffering from anti-social behaviour you can report this to us by calling 01452 424344, or by making a report online

For reports of Criminal Activity (examples include: drug dealing; illicit drug use; violent or threatening behaviour; assault; criminal damage; sexual assault; theft/burglary; cuckooing) then please call the police in the first instance. If you are in immediate need of assistance, or if a crime is in progress, then call 999. To report to the police please call 101 or report online. To report crime anonymously then you can report through CrimeStoppers on 0800 555 111 or report online.


What happens when you make a complaint about ASB?:

Once you have made a complaint we will contact you to discuss the details and agree to a plan of action with you. All reports will be received in confidence and we will not disclose the source of the complaint without agreeing to this with you first.

Where agreed, we will make a referral to Victim Support if it is felt that you would benefit from this.

If you report an incident out of our normal office hours, please leave details and we will pick up the enquiry on the next working day.

You can help us by:

  • Keeping a record of incidents – helps us to understand the persistence of the reports and the impact that this behaviour is having upon your household/community.
  • Keep us informed, and the Police if necessary, of any changes in your circumstances.
  • Letting us know what you think about the service we and other partner agencies give you.

We will always look to resolve cases at an early stage. Where we are not able to do this and we are satisfied that the behaviour being reported is a breach of tenancy and is detrimental to members of the local community, we may be required to take formal enforcement actions. If we are required to do this we will discuss this in detail with you and may ask that you provide a witness statement and to attend court as necessary.

Reporting Domestic Abuse

If you are experiencing any form of domestic abuse, please contact us. You can also get independent advice from Gloucestershire Domestic Abuse Support Service – Call: 01452 726570 or visit 

The 24 hour National Domestic Abuse Freephone Helpline is 0808 2000 247.

If you believe that Domestic Abuse is occurring, or there is an immediate risk of harm, please call 999.

We are committed to tackling all forms of domestic abuse. We define domestic abuse as:

‘Any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality. This can encompass, but is not limited to, the following types of abuse: Psychological, Physical, Sexual, Financial, Emotional’.

Domestic abuse is a breach of our tenancy conditions. We may take action against anyone causing it.

Reporting Hate Crime

Hate Crimes can include crimes or incidents aggravated by hate of someone’s age, gender, ethnicity, disability, sexual preference, religion or belief.

If you are experiencing anti-social behaviour because of your gender, religion, age, faith, race, disability or because you are gay, lesbian or transgender please report it to us and to the Police.

Hate crime can include:

  • Verbal or written abuse, for example spitting, threats, theft, offensive items left on doors, telephone calls.
  • Physical assault.
  • Incitement, for example stirring up racial hatred by using petitions, leaflets or stickers.
  • Damage to property, or arson.

Gloucester City Homes take all hate crime incidents in any form against any member of our community, including staff and contractors, extremely seriously and will deal with all complaints swiftly

We will investigate all complaints of anti-social behaviour, domestic abuse and hate crime thoroughly.

We will do this by:

  • Encouraging residents to report anti-social behaviour to us.
  • Taking suitable and fair action against people who cause antisocial behaviour, hate crime and domestic abuse, whether it is caused by them, their visitors and/or their family.
  • Supporting complainants and/or witnesses of anti-social behaviour. We will also offer support to any vulnerable perpetrator.
  • Working with our multi-agency partners to prevent antisocial behaviour, recognising that prevention is better than cure. We will do this by referring residents to mediation and support services where appropriate. We aim to resolve most complaints of anti-social behaviour without taking legal action.
  • Monitoring the quality of our service by setting service standards with our customers and completing customer satisfaction surveys when cases are closed.

You can also get independent advice from: