Bairbre Lloyd

Starting on Tuesday 14 May for the next six weeks, some of our Customer Experience advisors will be working on our new Repairs IT system, getting it ready for roll out in July. The new system will replace some outdated software, giving a more streamlined way to report and handle repairs. This in turn will […]

We are duty bound to conduct regular electrical maintenance checks to make sure your property is safe. Fires started by faulty electrical distribution led to 496 fatalities or injuries in 2016/17 10% of all fires are caused by problems with electrical distribution (wiring, cabling or plugs) 3,455 people visited A&E during 2016-17 as a result

In March this year, a violent domestic abuser lost his GCH home, when his partner (V) successfully applied to court for a Transfer of Tenancy Order.  V had been suffering from domestic abuse for years without telling anyone, but things changed after a particularly violent attack, when her concerned neighbours called the police and contacted

Although customers rent their home from us, the contents of your home and garden are your responsibility.  Contents insurance is designed to help protect your possessions and personal belongings.  It’s a good idea to consider what a home contents insurance policy would cover you for, in order to help you make an informed decision on

With the first grass cutting of the season now happening across our green areas, here is when you can expect to see our grounds maintenance team working on specific jobs:  Grass cut every 3-4 weeks during March – October Hedges cut between September – November and again February – March, avoiding bird-nesting season. Beds and

March 2024 marks the completion of our five-year development strategy and the launch of our New Homes Delivery Strategy As 45 households moved into their brand-new GCH home in March 2024, we can mark the completion of our five-year development strategy. Between 2019-2024, GCH has delivered 446 new homes in and around Gloucester. 25 one-

If you receive Universal Credit, (UC) or Housing Benefit (HB) you’ll need to let the Department for Work and Pensions (DWP) know that your rent has increased, or you might end up paying the incorrect rent or have your UC or HB stopped altogether. If you receive Housing Benefit, you need to tell them about

We are pleased to have retained our G1 grading for governance and V2 grading for financial viability following an In-Depth Assessment (IDA) by the Regulator of Social Housing.   An IDA considers how well an organisation is governed as well as its financial viability. Our G1 status has been retained, confirming that we have the

GCH is a Finalist in the Customer Service Excellence category for an ASCP Safety & Compliance Award. The ASCP Safety & Compliance Awards recognise the achievements of inspirational individuals and organisations working within social housing and facilities management sectors.  The Customer Service Excellence Award is open to anyone working in the sector, or manufacturers supplying

The new one- and two-bedroom flats are part of the Forum development: the biggest urban regeneration scheme in the city in the last 15 years. Gloucester City Homes is handing over the keys to 25 new homes at Northgate Mansions. The new development has been delivered in partnership with Gloucester City Council as part of