Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Complaints responded to in *Quarter 1 (target for this is 100%)
0
%
Calls answered within timescale in *Quarter 1 (target for this is 95.5%)
0
%
Satisfied with repairs service in *Quarter 1 (target for this is 90%)
0
%
Repairs completed at first visit in *Quarter 1 (target for this is 95%)
0
%
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Complaints
Complaints received in 2023/24
0
Complaints upheld in 2023/24
0
Quality of Service
77%
Communication
12%
Colleague Engagement
9%
Promises not carried out
2%