Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Read our Annual Report
Read our Sustainability Report
Complaints
Dawn Barnes, Customer Experience Commitee Chair – “The Customer Experience Committee has reviewed the Annual Complaints Report and accompanying self-assessment in detail. We’re satisfied the report provides an accurate and transparent reflection of GCH’s complaint handling performance, in line with the Housing Ombudsman’s Complaint Handling Code. The Committee continues to receive regular updates on complaints data, trends, and outcomes, and we remain committed to providing robust scrutiny and challenge. We note the inclusion of key themes, lessons learned, and relevant Ombudsman determinations, which demonstrate a clear commitment to continuous improvement and accountability. We’re confident the systems and processes in place support fair and effective complaint resolution and we endorse the report as a true representation of GCH’s approach to customer feedback and service quality.”