Performance
At GCH we have set targets to monitor how we perform in all key service areas. We compare ourselves with other similar organisations, to ensure that we provide our customers with a high quality service.
Complaints responded to in *Quarter 3 (target for this is 100%)
0
%
Calls answered within timescale in *Quarter 3 (target for this is 95.5%)
0
%
Satisfied with repairs service in *Quarter 3 (target for this is 90%)
0
%
Repairs completed at first visit in *Quarter 3 (target for this is 95%)
0
%
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Complaints
Complaints received in 2024/25
0
Learnings indentified and implemented in 2024/25
0
Complaints responded to within the timeframes
100%
Complaints fully or partially upheld
74%