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Updating your rent on your Universal Credit account

If you receive Universal Credit, (UC) or Housing Benefit (HB) you’ll need to let the Department for Work and Pensions (DWP) know that your rent has increased, or you might end up paying the incorrect rent or have your UC or HB stopped altogether.

If you receive Housing Benefit, you need to tell them about any rent increases right away, by contacting the benefits department at your local council.

For Universal Credit you have to wait until the actual date of the rent increase that’s stated in the rent notice letter we send you.

Increase your Universal Credit to match your new rent

To notify UC about your rent changes, you need to sign into your online account, and update your housing costs. All the information you’ll need is in the letter we sent to you in February. If you don’t have an online account, call the UC helpline on 0800 328 5644. Remember to have your rent letter to hand.

When?

Do this on the day your rent changes, which is Monday 1st April 2024.

How?

Log into your UC online account. When you’re signed in, you may see a new notification on your ‘To-do-list’. Click on this task link and follow the instructions.

Remember, it’s important to update this so that you don’t fall into rent arrears. It’s our priority to help you remain in your home, but it’s your responsibility to manage your UC.

53 week financial year

There will be 53 Mondays in the 2024/25 financial year, which runs from 1 April 2024 until 1 April 2025, with the last Monday on 31 March 2025.

This happens every five or six years, because there are 365 days in a year or 366 in a leap year, which breaks down to 52 weeks in a year plus 1 day, or in a leap year 52 weeks plus 2 days. These extra days accumulate to add an extra week to the year.

If you pay your rent weekly, there will be an extra week of rent to pay.

 

Get in touch...

If you’re not sure what to do or you’re worried you can’t pay your rent, we can provide expert support and guidance. The earlier you tell us you need help, the easier it is for us to provide assistance.

To speak to one of our friendly Tenancy Sustainment Advisors call us on Monday, Tuesday, Thursday and Friday between 10.00am and 4:00pm and Wednesdays between 11:00am and 4:00pm.

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