Sustainability Report

The decisions we make today shape the homes and communities of tomorrow. Our Sustainability Report 2025/26 sets out the progress we’ve made over the past year, including improvements to the energy efficiency of our homes, investment in customer support services and our ongoing commitment to strong governance. It also looks ahead to the next steps

We’ve published our fifth Sustainability Report, which shares the progress we’ve made over the past year to support our customers, communities and the environment. Inside, you’ll see the steps we’ve taken to run our services in a more sustainable and responsible way – from reducing our environmental impact to providing support where it’s needed most.

We’re pleased to share our fourth Sustainability Report. As a values-led social business, this report highlights the work we’ve done over the past year to make a positive impact on our customers, communities, and the environment. In the report, you’ll find how we’ve taken steps to ensure our operations are sustainable and socially responsible. From supporting