Q: Can you help with arrears and budgeting?

We have a team of friendly Tenancy Sustainment Advisors who can help you with budgeting, benefits and looking at how you can be better off. If you would rather look at your budget yourself you can use our online budget calculator . Our budget calculator is free for all tenants to use, once you have completed your information press ‘send to Advisor’ and one of our Tenancy Sustainment Officers will look at your information to see how you could be better off. Are you struggling to make ends meet? Please contact us straight away if you have money problems. Once we know that there is an issue we can often help by checking that you are receiving all of the correct benefits, working out the best way of paying your rent and putting you in contact with our partners who are able to provide a range of help.

Question 1

How do I unblock a sink?

Bairbre Lloyd · Accepted Answer

Remove any visible debris or gunk from the sink drain.

Try carefully pouring a kettle of hot water down the drain. Hot water can often break down grease and soap residue.

Use a plunger to give a few firm plunges to create pressure and dislodge any blockages.

If you’ve still got standing water in your sink after trying the methods above, you could consider removing the sink trap to look for any blockages. Watch the video below to see how.

Grab a bucket, some towels, and a pair of rubber gloves
The sink trap is the U-shaped pipe under your sink. Find it, and position the bucket underneath to catch any water.
Gently unscrew each end of the trap.
Carefully remove the trap and let any trapped water and debris fall into the bucket.
Inspect the removed trap for any clogs. A wire coat hanger or a small brush can help you clear away any blockage causing the issue.
Once everything is clear, put the trap back in place. Screw each end shut.
Turn the water back on and let it run. Check for leaks and make sure your sink is draining smoothly.

https://youtu.be/CLbFV94GxkU

Question 2

How should I decorate my new home?

Anton Vtiurin · Accepted Answer

When you move into your new home we want to help you get things the way you want them.

Our Standard:

If your home is poorly decorated we will either:

Offer you a voucher from our decoration voucher scheme towards the cost of buying decorating materials of your choice.
If you are vulnerable and have no one to help you decorate, then further assistance may be given but will be assessed on an individual basis.
If the home is so poorly decorated we may undertake some of the preparatory works for you (e.g. Strip old wallpaper).

Where to get your vouchers

We will issue you with vouchers and you can collect your materials or get them delivered from Johnstones Leyland Decorating Centre, Unit 5, Eastern Close Eastern Avenue Trading Estate Eastern Avenue, Gloucester GL4 3SJ. Telephone: 01452 310130.

Need more help than decorating materials?

Sometimes we will undertake some redecorating for you and this depends on how poorly decorated it is and your circumstances. We deal with this on a case by case basis so please let us know if you are unable to carry out decorating yourself.

New Homes

New build homes should not be decorated for the first 12 months. Tenants of new properties will recieve details of this when moving into a property that is less than a year old.

Question 3

What facilities are at Independent Living Schemes?

Anton Vtiurin · Accepted Answer

Laundries

We provide laundry equipment on our main 6 Independent Living Schemes.

We provide laundry facilities at our independent living sites. There is a charge for using the machines and they accept card payment only. The machines are supplied and maintained by an external contractor.

Motor Scooter Facilities

There are storage facilities for motor scooters at Badger Vale Court, Broom House, Nightingale House and Halford House.

Please ask a member of the Independent Living Team for permission if you would like to have a motor scooter. Scooter space is allocated on a first come first serve basis. Scooters stored on our schemes must be insured to include public liability cover.

If you are considering moving into one of our Independent Living Schemes with a motor scooter, please discuss this with us before you sign up for the property so we can check availability.

There is zero tolerance for motor scooters to be stored in communal hallways and corridors due to fire safety regulations.

If you currently have a scooter stored within the scooter store please ensure your Independent Living Officer has a copy of the insurance.

Security

Most Independent Living Scheme properties are fitted with suited locks.

This will enable the Independent Living Team/emergency services to enter your property if there is an emergency. We will not use the suited lock key unless you have agreed in writing for us to do so, with exception of a gas leak, fire or flood

All of our schemes have CCTV which is only used when a security issue has arisen. Cameras are placed in communal areas and external areas only.

Fire Alarms

All Independent Living schemes have a fire alarm system that links to a central call centre. We are also upgrading the schemes with a Smartlink being installed to monitor smoke, carbon monoxide and heat alarms within your home.

Question 4

Can you help with arrears and budgeting?

Anton Vtiurin · Accepted Answer

We have a team of friendly Tenancy Sustainment Advisors who can help you with budgeting, benefits and looking at how you can be better off.

If you would rather look at your budget yourself you can use our online budget calculator. Our budget calculator is free for all tenants to use, once you have completed your information press ‘send to Advisor’ and one of our Tenancy Sustainment Officers will look at your information to see how you could be better off.

Are you struggling to make ends meet? Please contact us straight away if you have money problems. Once we know that there is an issue we can often help by checking that you are receiving all of the correct benefits, working out the best way of paying your rent and putting you in contact with our partners who are able to provide a range of help.

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