Due to an update of our direct debit service with allpay, GCH is now able to set up and process direct debits in 7 days rather than 12. Direct debit payments will now show on customers’ bank statements as ‘allpay’ rather than ‘Gloucester City Homes’. The change will take effect automatically and customers don’t need to […]
GCH is changing how it collects Direct Debits Read More »
This week four members of our Customer Scrutiny Group attended the TPAS Scrutiny Conference in Loughborough. They had a busy but enjoyable day meeting with customers from other housing providers and hearing how scrutiny is being implemented in organisations elsewhere. Good scrutiny is a true collaboration of customers and employees, using evidence to identify
TPAS National Scrutiny Week Read More »
GCH has been shortlisted for Best Supported Housing (Rural/suburban) in the Inside Housing Development Awards. Inside Housing said “Supported housing plays an absolutely crucial role in society, providing homes that enable individuals to thrive and also reduce pressure on the NHS and care services. The judges will be looking for a development that best meets
GCH shortlisted for national Development award Read More »
In partnership with Gloucestershire Fire & Rescue Service, the Gloucestershire Housing Providers Forum are encouraging our local residents to be aware of the potential dangers posed by lithium-ion batteries. These can be found in e-bikes, e-scooters and some mobility scooters, they can be a fire risk item if the charging instructions are not followed correctly.
An e-bike did this… Read More »
We’re about to lift the lid, pull back the covers and shine a light into dark corners. Coming to your area with a team of specialists to get on the case of damp and mould. As the nights draw in, we want to help our customers get ready for winter when we can expect to
Let’s Talk: Damp and Mould Read More »
Keeping customers informed about the things that matter to them. View online Download a copy
September CONNECT – out now! Read More »
The winners of GCH’s 2023 Garden Competition have been revealed. Best Private Garden was awarded to Marissa Organ for her commitment to sustainability. Best Balcony Garden was awarded to Nicholas Hayward. Kevin Patterson won Best Communal Garden and £100 of gardening vouchers, thanks to our generous sponsors Safpro Winner of the Public Vote was Philomena Gammon for her eye-catching
2023 Garden competition winners revealed Read More »
Door wedges, folded up cardboard, pencils and… a spoon. Just some of the items our team found wedging open the doors during our quarterly fire door inspections. “Fire doors are there to protect the safety of everyone living in the building” explains Tara Jones, GCH’s Compliance Manager. “If a fire breaks out, the doors are
Don’t Spoon Feed Your Fire Read More »
Our Customer Annual Report covering the 2022-23 financial year is now available. GCH is working to ensure everybody has a home they can be proud of, where they can thrive and be healthy. In this report you can read about what we have achieved together with customers, the impact we’ve had at both an individual
Customer Annual Report 2022-23 Read More »
Citadel House in Stroud which provides a safe space for homeless people and their pets has been shortlisted for Best Supported Housing Development at the Inside Housing Development Awards. The Inside Housing Development Awards celebrate the very best residential developments across the UK over the past year – and share learning more widely. The awards
GCH shortlisted for Inside Housing award Read More »
Pride. Quality. Integrity. Innovation.
Registered Address: Railway House, Bruton Way, Gloucester GL1 1DG. GCH is a charitable Community Benefit Society Registered Number 7041 and a non-profit registered provider of social housing Registered Number 4584 regulated by The Regulator of Social Housing.