There’s a new Service Charges page on our website to help customers better understand what service charges are, how they’re calculated and what they pay for.
Whether you’re a tenant, leaseholder or shared owner, the new page brings together clear information and helpful links all in one place. It includes:
A breakdown of the most common service charges
Information on how we set and review charges
How to get in touch if you have questions or want to dispute a charge
Links to related support, such as housing benefit and money advice
We’ve created this page in response to customer feedback, and we hope it will make things clearer and more accessible for everyone.
Visit the page now: gch.co.uk/service-charges
If you have ideas on how we can continue improving the information we provide, we’d love to hear from you. Just get in touch via our Contact Us page.