We are delighted to have been shortlisted for the Believe In Gloucester Awards 2026 in the category 🏆 Best Customer Service.
As an organisation with deep local roots, to be recognised amongst such impactful local organisations is a real privilege 📍 A big thank you to each and every colleague who contributes to our communities each day.
For us, good customer service is all about supporting our local community. We’ve introduced several new initiatives that focus on listening to customers, investing in our people and delivering services that make a meaningful difference to Gloucester communities:
- Our Be The Difference customer excellence programme has been delivered to all 200 colleagues
- We now offer video calling so customers can show us any issues in their home, leading to faster diagnosis and fixing of repairs
- Our dedicated Customer Satisfaction Team has seen 100% of complaints handled in line with the Housing Ombudsman’s Code