Our Self-Assessment Against the New Complaint Handling Code

The Housing Ombudsman Service published a new “Complaint Handling Code” in July 2020, which sets out good practice for dealing with and resolving complaints. Registered Social Landlords are required to adhere to the guidance within the code and will be accountable to the Housing Ombudsman service if they do not.

We must provide a self-assessment against the code annually to show that we have complaints processes in place that fully meet the code. We have completed our self-assessment for 2019/20 and it can be viewed here. If you are interested in reading the code in more detail it can be accessed via the Housing Ombudsman website at www.housing-ombudsman.org.uk