Customer Voice
Together we shape GCH
We want customers to have a strong voice in shaping our services, homes and communities. There are lots of ways to get involved — whether you have a few minutes to spare or want a more regular role.
What you'll get in return
- Training and mentoring
- Flexible roles to suit your time
- Digital or in-person options
- Payment or incentives for many roles
- All expenses covered
Ways to get involved
Board and Committee members
GCH is managed by a Board of Directors who are responsible for setting our strategies and overseeing the running of the company. There is one tenant on the Board, who alongside independent members, bring a wide range of skills and experience to the organisation, ensuring that GCH delivers its strategic objectives and places tenants at the heart of the organisation.
We also have a range of roles within our Governance structure, for example on our Customer Experience Committee.
Vacancies will be advertised on our website and social media but please get in touch if this is something you are interested in finding out more about.
Scrutiny Group
The Customer Scrutiny Group is a team of GCH Customers who act as a critical friend to influence the direction and services of the organisation. They spend time looking at information and evidence to help make suggestions for improving services. Click on the link to find out more and to hear from a member of the Scrutiny Group about their experiences.
If there is a subject you are particularly interested in please get in touch using the form below.
Project groups
Join a project group dedicated to providing best value for our customers, for example helping to choose a new supplier or helping review a service.
This could involve attending online meetings, reading tender documents and giving feedback.
We’ll advertise opportunities to join projects or working groups on our website, newsletters and social media.
Recruitment feedback
Attend an interview day to meet candidates applying for senior roles at GCH. Have an informal chat with them and tell us what you think.
This would take around 2-4 hours on a specific day. Fill out the form below if you’d like to take part.
Focus groups
We are currently setting up focus groups on Communications and Building Safety.
Give feedback on the communications from GCH (newsletters, website, social media etc) and contribute articles to newsletters.
Work with our Compliance team to give your views on building safety matters.
Customer stories
Our Board meetings often start with a ‘customer story’ giving an insight into what it’s like living in a GCH home.
This involves a 30 minute recorded conversation with a member of our Communications team. If you’ve got something you’d like to share with the GCH Board, this is a great way to do it.
Consultation events and surveys
We often run consultations for new developments, planned maintenance works or for other feedback.
These can be specific in-person events or online surveys. Have a look at our Notices and Consultations page to see consultations that are currently running.
Tenant Satisfaction Measures
TSMs are a way to show how well social housing providers are doing. Developed by the Regulator of Social Housing (RSH) in April 2023, these measures were created with input from customers and housing providers to ensure they reflect what really matters to tenants living in social housing.
We use an independent survey company called Acuity to carry out the surveys on our behalf to make sure they are completely unbiased. If you are contacted as a customer, we encourage you to take part, as it means we can take on board your views and improve our services.
Service feedback
Whenever we complete a repair job for a GCH customer, we’ll send an automated text message to ask you to rate the job.
It only takes 30 seconds to click on the link and give your feedback, but it really helps us improve our services.
Ready to get involved?
Fill out the form below with your contact details and how you’d like to get involved.