Compliments or Complaints

If you have compliments or complaints about GCH or even a suggestion on how we can improve our service, please let us know using the forms below:

We always try to provide an excellent customer experience, but we understand that sometimes things can go wrong. If you need to raise an issue or make a complaint, you can do so at any time through the following methods:

 
When you make a complaint, your issue will be handled according to our formal complaints process.

We follow a two-stage complaints process, aligned with the Housing Ombudsman’s best practice. When we handle your complaint, we will check with you if you require any reasonable adjustments. Please let us know if you require any additional support such as:

 
  • translation
  • for us to deal with someone else on your behalf
  • particular ways of reaching you
You can read our full Complaints Policy and Compensation Policy by visiting our policy page.
 

Take a look at our annual complaints report at the bottom of this page.

Report an Issue
Compliment
Suggestion
Complaint

Report an issue

Please enter your email, so we can follow up with you.
Please tell us about any issues that concern you. You will need to contact your local authority for help with council tax, bin collection, parking permits and streetlighting.
Click or drag files to this area to upload. You can upload up to 6 files.

Compliment

Suggestion

Complaint

If you are experiencing anti-social behaviour in your area, please use our Report Anti-Social behaviour form

We strive to provide an excellent customer experience, but we understand that sometimes things can go wrong. If you need to raise an issue or make a complaint, you can do so on the form below:

Our Annual Self-assessment against the Housing Ombudsman Complaint Code
Lessons we've learnt from complaints

Dawn Barnes, Customer Experience Commitee Chair – “The Customer Experience Committee has reviewed the Annual Complaints Report and accompanying self-assessment in detail. We’re satisfied the report provides an accurate and transparent reflection of GCH’s complaint handling performance, in line with the Housing Ombudsman’s Complaint Handling Code. The Committee continues to receive regular updates on complaints data, trends, and outcomes, and we remain committed to providing robust scrutiny and challenge. We note the inclusion of key themes, lessons learned, and relevant Ombudsman determinations, which demonstrate a clear commitment to continuous improvement and accountability. We’re confident the systems and processes in place support fair and effective complaint resolution and we endorse the report as a true representation of GCH’s approach to customer feedback and service quality.”