Changes to our Lifelink service

Progress Lifeline and Lifelink logos
Progress Lifeline and Lifelink image

As of 1st December GCH’s Lifelink service has transferred to Progress Lifeline, an established company who have acquired the service and to whom the existing staff team are also transferring. We want to reassure our valued customers that there is no cause for concern as their subscription will be automatically transferred to Progress Lifeline at no cost and the services they receive will remain the same. All customers will shortly receive a letter detailing the move to Progress Lifeline and this will include relevant forms to be completed.

Progress Lifeline is an award-winning personal alarm and technology enabled care services provider who have been making a positive difference to the lives of its customers for more than 30 years. They have plenty of experience in delivering high quality Technology Enabled Care Services and, currently support over 50,000 people to live safely and independently at home.

Natalie Thelwell, Head of Housing & Communities at Gloucester City Homes said, “The services at Lifelink are excellent, however, going forward, we took the decision that a specialist provider would be better placed to deliver the necessary investment and expertise to ensure the service continues to develop. We are delighted that the service is moving to such a high quality provider, and we are confident that Progress Lifeline will develop and further enhance the service across Gloucestershire.”

Progress Lifeline work to the high standards and targets set by the TEC Services Association (TSA), with whom they have been an accredited member since 2006. We are proud to be a TEC Quality – Quality Standards Framework (QSF) certified organisation, demonstrating the safety, innovation and quality of our services.

Loraine Simpson, Director Progress Lifeline said, “We are excited to be delivering essential Technology Enabled Care services in the Gloucestershire area. This is a great step in widening our Progress Lifeline services across the country, enabling us to help more people, with a variety of health conditions, to live more independently. Our highly skilled and established teams have a wealth of experience and expertise in supporting people, and our customers are at the heart of everything we do. Our award winning Emergency Home Response and Lifting Service will be part of the service that we deliver, further enhancing the existing services across the County.”

Progress Lifeline’s key services include:

  • 24-hr telecare monitoring and response service to individuals at home
  • The supply, installation and maintenance of personal alarms and advanced telecare devices including but not limited to; smoke detectors, fall detectors, flood detectors, doorway and home sensors, KeySafe and medical alerts
  • Emergency home response
  • Assistive lifting with trained staff and specialist lifting equipment
  • Out-of-hours contact centre for housing providers and local authorities
  • 24-hr response service for emergency calls from building elevators.

For more information about Progress Lifeline or if you have any queries about the changes, please visit: or call 03333 204 999