Bairbre Lloyd

Nobody likes sharing their home with pests such as rodents or insects. With pest infestations in the news lately, we’ve added a helpful A-Z of unwelcome critters that might invade your home, with some advice on what you can do.  Read more about dealing with pests

Did you know? Nearly 148,000 social housing homes across the UK are being used dishonestly through tenancy fraud. Tenancy fraud pushes families in Gloucester into temporary housing and costs taxpayers money. If you spot any signs of tenancy fraud, please report it to TFF | Tenancy Fraud Forum confidentially. Examples are subletting, not living in your

Get creative and enter our festive children’s Christmas Card Competition! Create a winning design and you could receive a £25 gift card and your design will be featured on our website.   How to participate: Design an original A4 drawing/creation with a Christmas or winter theme. Get creative and think outside the box. Take a

This week (6-10 November) is National Social Housing Safety and Compliance Week – an opportunity to come together and reaffirm our commitment to safety. This year’s theme is “Together for Safety” and we’ll be working:1. Together with Residents: actively engaging with residents through surveys, focus groups, and our Scrutiny Group to better understand their safety concerns.2.

This month we will be rolling out text messaging to customers with useful information about their tenancies. We continue to develop our communication methods with customers so that we can respond to a range of needs. Text messaging is a direct and easy way for customers to receive updates about their account and their tenancy.

We understand that time is precious, and customers deserve a convenient, hassle-free way to manage their GCH account. That’s why we’ve created MyGCH – your gateway to a smoother and more efficient housing experience. Access it here. Here’s what you can do: 1. Check Your Account Balance: Stay up-to-date with your account at any time,

From the first weekend in November, a collaboration of artists and residents of Clapham Court took ten flats to tell the stories hidden within the walls of a building now destined for demolition. Flats on different floors of Clapham Court, in the Kingsholm neighbourhood, have been matched with artists from across a variety of disciplines

Yesterday our lettings team began handing over the keys to ten new homes on Matson Avenue – the scene of a devastating pub fire at The Robinswood five years ago. The new homes are ready to offer a firm foundation for ten families in Matson, built to a high quality and delivering excellent energy-efficiency. These

We’ve developed a new Customer Commitment, which was unveiled at our recent colleague event.   Listening – really listening – to customers is a skill we’re trying hard to master. We haven’t always got it right. Until recently, we focussed on answering phone calls as quickly as possible, so that customers didn’t have to wait too