Our Current Job Vacancies

12 Months Fixed Term Placement (Maternity Cover) Full Time, 37 hours per week

Hybrid – 2 days in Gloucester (office and out capturing content in local area)

Looking for a job where your skills matter and your work makes a real impact? We’re proud to be a trusted local employer providing a family-friendly culture alongside great benefits, and real opportunities to grow.

We’re seeking a Communications Graduate to support the Communications and Marketing team in delivering high-quality digital content and communications activity, helping colleagues across the organisation and GCH customers stay informed, engaged and connected. We’re looking for someone who’s curious, proactive and keen to grow, with the confidence to bring fresh ideas and get stuck in.

In this role, you’ll create engaging digital content, including graphics, short videos and written materials, using tools such as Canva and Adobe Creative Cloud Suite. You’ll be someone who can turn ideas into clear, engaging communications, bringing the story of GCH to life by capturing and sharing authentic content from colleagues and customers.

You’ll also draft, format and publish content across a range of internal and external channels, ensuring all communications align with brand guidelines, templates and tone of voice. Alongside this, you’ll support the day-to-day management of communications platforms, including the intranet, website and social media channels, helping to keep content accurate, relevant and up to date.

We’d like you to have…

• Relevant qualification in marketing, communications or PR (or working towards one).
• Excellent written and verbal communication skills, with the ability to create clear, engaging, audience-friendly content for a range of stakeholders.
• Confidence using digital tools and platforms to create and manage communications content.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Ability to work collaboratively within a team and build positive working relationships across the organisation.
• Flexible, proactive and customer-focused approach to work.

Closing Date: 14 June 2026

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Permanent, Full Time (37.5 hours per week)

At GCH, we’re more than just a housing provider – we’re a people-first organisation committed to making a real difference in our community. We value collaboration, inclusivity, and innovation and you’ll be empowered to grow, contribute meaningfully, and help shape a better future for residents across Gloucestershire.

We are now seeking a Customer Relationship Advisor to take ownership of customer issues at the first point of contact, be it via telephone, social media, email or the GCH website.

You’ll provide a great customer experience to all customers that is focused on listening and exercising autonomy to find suitable solutions. You’ll resolve, wherever possible, customer enquiries relating to all common aspects of the customer lifecycle (lettings, tenancy enquiries, rents, and low level anti-social behaviour) and provide advice and signposting to information as appropriate.

This role is based at our Head Office in Gloucester (office based). The working hours are generally 08:30 – 17:00, however flexibility between 08:00 – 17:30 is essential.

We’d like you to…

• Have experience of working in a customer facing contact centre environment, ideally within the Social Housing sector.
• Have experience of diagnosing issues and facilitating solutions.
• Have experience of problem solving and complaints resolution together with making informed decisions when dealing with complex or challenging cases.
• Have good understanding of housing and property management, especially relating to tenancy, repairs, and Neighbourhood management.
• Be computer literate, comfortable using Microsoft Office packages, housing, and CRM systems as well as call handling software.
• A relevant technical housing qualification, such as a level 3 diploma in Housing Management is advantageous but not essential.

Closing Date: 25th June 2026

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Hours to be worked across a rota covering the hours 8am-10pm, 7 days a week across the team. Rota to be developed upon appointment of all colleagues. This role will partake in a paid on-call night rota to be shared with all roles in the service.

Gloucestershire’s best place to work and Housing Heroes employer of the year? Yes, that’s us. Awarded for our inclusive culture and commitment to Equality, Diversity and Inclusion? That’s right. Shortlisted at National Healthy Housing Awards? Guilty.

The opportunity

It’s an exciting time for us as we have recently acquired a new homeless property to support young people aged 18-25 at risk of homelessness and rough sleeping.

Because of this, we’re now seeking Bank Support Workers to support young people with multiple and complex needs, so they can articulate and achieve their aspirations and ambitions and acquire the skills they need to live independent and fulfilling lives.

Within this role, you’ll deliver one to one key work sessions, groupwork and activities through the support model so that residents can access tailored solutions that meet their needs, wishes and aspirations. You’ll work creatively and effectively alongside young people to inspire and encourage them to develop their talents as they seek employment, volunteering, and training opportunities.

Ensuring young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community to sustain their journey when they move on, you’ll ensure their views, aspirations, concerns, and ideas are sought so they can play an active role in influencing the services they receive.

We’d like you to have…

• GCSE/NVQ Level 2 in relevant subjects, or equivalent expertise through relevant CPD training/experience relating to housing, support work, and/or working with young people or adults at risk.
• Ability to work proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living.
• Experience of dealing effectively and proactively with clients, in difficult situations where it is not always possible to meet customer needs/wishes.
• Ability to use IT systems, including PCs, mobile phones, digital cameras and PDA’s, to gather, store and process information.
• Excellent communication, interpersonal, and negotiation skills with a strong customer focus.
• The ability to give accurate and up to date advice, information, and support on a broad range of topics.
• The ability to understand the needs and perceptions of clients; handling difficult situations sensitively together with the ability to understand the needs of different client groups and individuals; including the ability to deal with complex mental health, substance abuse and violent behaviour.
• Knowledge of the principles of psychologically informed environments, trauma informed care and strengths-based support.
• Understanding of, and commitment to, equality, diversity and inclusion.

Why us?

You may have sensed that we’re not just any social housing provider. We look to do things differently to achieve our commitment to building a healthy, vibrant, and inclusive organisation that treats people with respect and creates opportunities for all.

We have strong community roots and an ambitious five-year strategy which we are refreshing right now. In the last year we have undergone significant change in our operating environment, regulatory framework and with the needs and expectations of customers and colleagues.

Application Information

For more information on the role accountabilities and skills required, please check out the job recruitment pack.

On the following pages you’ll find information about GCH, which will provide you with a good overview and help you complete your application.

We’re interested to know about you, your skills and knowledge, and your motivations and how these align with our vision and values. To demonstrate this, please provide a CV and Personal Supporting Statement.

Closing date: 3rd July 2026

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should we receive a large response from suitable candidates.

How to Apply: Working for GCH – Vacancies and how to work for GCH

21 Month Fixed-Term Apprenticeship

Full Time – 40 hours per week

College attendance: Gloucestershire College (day release from September 2026)

Closing Date: 5 July 2026
Assessment and interviews: Weeks commencing 13 and 20 July 2026

Looking for a hands-on career where you can learn valuable trade skills while earning and gaining qualifications?

Gloucester City Homes (GCH) is looking for a Property Maintenance Operative Apprentice to join our PropertyCare team. This is a fantastic opportunity to work alongside experienced tradespeople, gain practical experience across multiple trades, and complete a Level 2 Property Maintenance Operative Apprenticeship.

Whether you’ve already spent time using tools at school, college or at home, or you’re simply looking for a career where you can learn practical skills and see the results of your work every day, we’d love to hear from you.

You’ll help maintain and improve customers’ homes, learning skills in areas such as carpentry, plumbing, plastering, decorating and general property maintenance. Working in both occupied and empty properties, you’ll develop the knowledge, confidence and experience needed to build a successful career in the industry.

What you’ll gain

• A recognised Level 2 apprenticeship qualification
• Hands-on experience across a range of trades
• Support and mentoring from experienced colleagues
• Day-release study at Gloucestershire College from September 2026
• The opportunity to develop into a skilled Multi-Trade Operative

What we’re looking for

We’re not expecting you to be an expert already. We’re looking for someone with the right attitude and willingness to learn. You’ll be:

• Interested in a career in property maintenance or the trades
• Reliable, hardworking and keen to develop new skills
• Comfortable working as part of a team
• Committed to health and safety
• Able to communicate well with customers and colleagues
• Confident using basic IT, tablets or mobile devices

Essential qualifications

• GCSE’s in English and Maths at Grade 9-3 or A*-D

Why join GCH?

At GCH, we live by our values – we Adapt, we Inspire, we Own it and we Care. Our customers are many and varied and that’s why we’re looking for people who care as much as we do about delivering customer focused services to #BeTheDifference

GCH is committed to creating a diverse and inclusive workplace. We actively encourage applications from all sections of our community, particularly those with lived experience of our work. We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

If you’re looking for an apprenticeship that offers hands-on experience, recognised qualifications and the chance to build a rewarding career, we’d love to hear from you.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.