Wednesday 8 April
11am to 2pm
Railway House, Bruton Way GL1 1DG
Do you receive Universal Credit (UC)? If you do, you’ll need to let the Department for Work and Pensions (DWP) know that your rent has increased, or you might end up paying the incorrect rent or have your UC stopped altogether.
You have to wait until the actual date of the rent increase that’s stated in the letter we send you.
Increase your Universal Credit to match your new rent
To notify UC about your rent changes, you need to sign into your online account, and update your housing costs. All the information you’ll need is in the letter we send to you in February. If you don’t have an online account, call the UC helpline on 0800 328 5644. Remember to have your rent letter to hand.
When?
Do this on the day your rent changes, which is stated in your letter, or before the end of your monthly assessment period. We recommend keeping your letter in a safe place and putting a reminder in your phone or calendar and doing it on the day.
We’re here to help you
If you need help, we’re here for you. Call in to Railway House on Wednesday 8 April 11am to 2pm where our Tenancy Sustainment Team will be happy to help.