Bairbre Lloyd

From 19th November 2025, we are making changes to how customers can pay rent and other GCH charges.  We are switching our payment service provider to PayPoint. This will give customers more flexibility in how they can pay rent and other GCH charges. Each payment made to GCH is linked to a unique Payment Account […]

During Tpas National Involvement Week, Scrutiny Group met with members of our PropertyCare team to see how our use of TotalMobile has developed since they last saw it in the pre-launch phase. Their original scrutiny exercise, carried out in late 2023, focused on repairs and particularly how we communicate with customers, so this was a

Three GCH customers have joined our working group to help shape how we deliver our cleaning services in the future. The group will work alongside GCH colleagues to review how cleaning services are currently delivered across our homes and neighbourhoods, and explore opportunities to improve consistency and quality. By involving customers at this stage, we

We are celebrating after Northgate Mansions was named Regional Winner (West of England) in the Best Small Social Housing Development category at the 2025 LABC Building Excellence Awards. The prestigious awards celebrate high-quality building projects and the people behind them, recognising outstanding design, construction, and partnership work across the UK. Delivered in partnership with Gloucester

We were proud to support Community Roots CIC in launching the new Westgate Community Pantry and Hub at 106 Westgate Street, Gloucester, on Friday 24 October. The Hub will offer a community food shop providing fresh produce and store cupboard essentials at reduced prices to support residents experiencing food hardship. It will operate as a

With more fires linked to lithium-ion batteries – particularly those used in e-scooters and e-bikes – Gloucestershire Fire & Rescue Service and the Gloucestershire Housing Providers Forum are urging residents to be aware of the risks. Lithium-ion batteries are commonly found in e-bikes, e-scooters, and some mobility scooters, and can pose a fire risk if

Colder days are on the way – a few quick checks now can save you worry (and keep you cosy) later.Here are 5 simple things to do before turning on your heating:  Test your boilerRun it for a few minutes to make sure it’s working properly. Better to spot problems now than when your home’s

GL Communities have begun holding free drop-in advice sessions at local Children and Family Centres. These sessions are designed to help families and individuals build a stronger financial future by offering practical support and guidance. Session details:  Tuesdays: The Beacon Children’s and family centre in Kingsway – 9:00am–12:00pm Wednesdays: The Oaks Children’s families Centre in

National Hate Crime Awareness Week (NHCAW) takes place from 11–18 October 2025 – and we’ll be adding our voice to the campaign. Hate has no home in Gloucester. Everyone should feel safe, respected and at home here. Hate crime is when someone is targeted because of who they are, or who others think they are

The latest issue of GCH Connect is out now The September issue of GCH Connect is packed with updates, advice and stories from across our communities. In this edition you’ll find: How we’re preparing for Awaab’s Law and upcoming electrical safety checks and supporting Gas Safety Week Celebrating inclusion at Gloucester Pride and a warm welcome