Report Tenancy Fraud

We are part of the Gloucestershire Tenancy Fraud Forum which is working to make sure that social housing is given to the people who genuinely need it.

What is tenancy fraud?

Tenancy Fraud is illegal and unfair, because it means there’s fewer homes for people who need them and have been waiting for them.There are lots of different kinds of tenancy fraud, including:


Where a tenant lets out part of all of their home without our knowledge or permission. They often continue to pay the rent for the property, but charge the person they are subletting to a much higher rate. It is unlawful and unfair to sublet and to profit from a property which could be given to someone legally entitled to occupy it.

Abandonment of property

When a tenant stops living at their home and leaves it, but does so without telling us.

Obtaining Housing by Deception

Where a person gets one of our homes by giving false information in their housing application, for example not telling us they are renting another council or housing association property, owning another property or giving false information about who lives with them.

Wrongly claimed succession

Where a tenant dies and someone, who is not entitled to, tries to take over or succeed the tenancy. For example, they might say they lived with the tenant before they died, when in fact they were living elsewhere.

Key Selling

Where a tenant is paid to pass on their keys in return for a one-off payment to someone who then takes over the tenancy illegally.

Right to Buy Fraud

Right to buy fraud happens when someone applies for a discount to purchase their social rented home and:

  • Gives us false information
  • Have unlawfully applied for the discount where the property has been subject to tenancy fraud such as sub-letting
  • Have entered into an agreement with a third party to buy the property on their behalf for a cash incentive

Other Fraud

  • Where an unlawful or unauthorised assignment or exchange takes place e.g. it was authorised by us but you are aware that a payment was made in return.
  • Where the tenant is living elsewhere all the time but does not give up the tenancy they have with us.

Tenancy or benefit fraud?

If the person living in the house is not the tenant, they could also be committing tenancy fraud. If the person living in the house hasn’t declared everyone living there and their circumstances, they could be committing benefit fraud. Benefit fraud should be reported to your local benefit fraud team.

How do we deal with it?

Our tenancy fraud team work closely with external agencies and local partners to prevent and detect tenancy fraud.

How can you help?

If you suspect tenancy fraud, you can report it to us in confidence using the form below.

Your information will be dealt with in confidence. If you provide your details, we can tackle the tenancy fraud by contacting you for further information where required and keep you updated with the result.  Be assured that we will not share the source of the information without your direct consent to do so and where no consent will anonymise the content so that it cannot be traced back to you.

Report Tenancy Fraud

Please provide as much information as possible to help with our investigations.
  • Name of tenant (if you know it)
  • Your Name
  • Your Address